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Work Shift

Day

Work Day(s)

Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time

6:30 AM

Shift End Time

3:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Serves as the dispatcher/scheduler for the Interpreting/Translation Services Department for Arthur M. Blank, Scottish Rite and hospital-based outpatient departments, performing scheduling and managing interpreting request orders to support department operations and efficiency of patient care for Limited English Proficiency patients and families. This position requires an organized, highly self-motivated individual who has superior communication skills, and the ability to problem-solve and manage multiple tasks and priorities in a fast-pace setting. The individual must be able to tactfully and effectively communicate operational information with interpreters, physicians, patients, families, and other individuals both within and outside the hospital.

Experience

Prior health care experience preferredHealthcare terminology proficiency preferred

Preferred Qualifications

Experience navigating electronic medical records preferredBilingual English/Spanish preferred

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Interfaces exceptionally well with professional and ancillary staff and customersExcellent customer service and telephone skillsExceptional instruction skills with an attention for detailsExcellent written and verbal communication skillsRemarkable listening and clarification skills, as well as good judgmentAble to deal with a high volume workloadAbility to assess workload and prioritizeProficient to superb personal computer/Microsoft Office skills required, word processing, databases and spreadsheet software

Job Responsibilities

Serves as the central scheduling resource for on-site Spanish interpretation.Serves as a central scheduling and monitoring of resources for contract interpreter needs for Sign and other spoken languages.Serves to assess and determine best mode of interpretation service to meet appointment needs, from on-site to telephonic or video interpreting resources.Serves to manage and triage acuity of interpretation requests and delivery of service.Works cooperatively with other departments, schedulers/requestors, and clinical providers to promote and maintain efficient interpreter services and processes.Maintains Interpreting Services databases, EPIC Interpreting Orders (inpatient and outpatient workflows) and relevant communication equipment.Serves to assign and dispatch Spanish on-site and contracted medical interpreters to clinical encounters.Assists department leaders with staff scheduling based on patient language demographic volumes.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2220 North Druid Hills Road

Job Family

Administrative Support