Dispatcher Supervisor PM Shift
Humana
Become a part of our caring community and help us put health first
We are seeking an experienced and detail-oriented Durable Medical Equipment Night/Saturday Dispatch Supervisor to manage our dispatch team and enhance the efficiency of our delivery operations. This role entails supervising dispatch activities, coordinating logistics, ensuring compliance with delivery procedures, and resolving logistical issues. The ideal candidate should be a skilled multitasker with a keen eye for detail and exceptional communication skills.Operational Supervision: Manage and supervise the dispatch team to ensure smooth and efficient operations.Logistics Coordination: Coordinate with drivers, hospitals, and patients to facilitate timely and accurate deliveries.Planning and Scheduling: Handle scheduling, route planning, and load assignments.Compliance and Safety: Ensure operations comply with safety, delivery regulations, and company policies.Issue Resolution: Resolve complaints or concerns related to dispatch services and delivery operations.Customer Satisfaction: Ensure high service levels to achieve customer satisfaction.Training: Train new team members and provide ongoing training to ensure competency and efficiency.Policy Implementation: Implement and review operational policies and procedures to improve dispatch operations.Data Analysis: Analyze operational data and prepare reports for management.
Use your skills to make an impact
About Us
About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients’ homes. OneHome’s patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
We are seeking an experienced and detail-oriented Durable Medical Equipment Night/Saturday Dispatch Supervisor to manage our dispatch team and enhance the efficiency of our delivery operations. This role entails supervising dispatch activities, coordinating logistics, ensuring compliance with delivery procedures, and resolving logistical issues. The ideal candidate should be a skilled multitasker with a keen eye for detail and exceptional communication skills.Operational Supervision: Manage and supervise the dispatch team to ensure smooth and efficient operations.Logistics Coordination: Coordinate with drivers, hospitals, and patients to facilitate timely and accurate deliveries.Planning and Scheduling: Handle scheduling, route planning, and load assignments.Compliance and Safety: Ensure operations comply with safety, delivery regulations, and company policies.Issue Resolution: Resolve complaints or concerns related to dispatch services and delivery operations.Customer Satisfaction: Ensure high service levels to achieve customer satisfaction.Training: Train new team members and provide ongoing training to ensure competency and efficiency.Policy Implementation: Implement and review operational policies and procedures to improve dispatch operations.Data Analysis: Analyze operational data and prepare reports for management.
Use your skills to make an impact
Required Qualifications
3 - 5 years of related experienceProficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, etc.Ability to type 50-55 words per minuteCapacity to maintain confidentiality and work independently in support of the departmentMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred Qualifications
Knowledge of logistics, supply chain procedures, and dispatch software.Excellent communication and leadership skills.Ability to multitask, prioritize, and solve complex problems efficiently.High school diploma or equivalent; a degree in a relevant field is a plus.Bilingual abilities are a plus.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us
About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients’ homes. OneHome’s patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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