About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $20.45 - $23.80 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to perform dispute related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts.

Essential Functions

Provide answers to low complexity questions about cases to assist new team members

Assist with documenting department procedures

Assist with training team members

Review and confirm validity of customer documents through research

Perform and review validity of commercial account administrators

Work all lines of business type of dispute cases and handle high dollar cases

Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts

Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line

Report activity to card associations as needed

Process commercial card – boutique service requirements and assist authentication for call center when needed

Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)

Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies

Process stop payments in the associated systems

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Intermediate knowledge of the banking industry, including best practices

Basic understanding of regulations such Reg E, Reg Z, Visa, Mastercard, Card Act, and Soldiers and Sailors

Ability to learn and understand Commerce systems, platforms and card/deposit products

Ability to be proactive and ask questions, offer solutions and retain and apply information to future situations

Ability to exercise sound judgment when making decisions, including identifying and interrupting flagged issues

Ability to maintain professionalism with customers during difficult situations

Ability to extract necessary information to be able to thoroughly investigate a case

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Ability to research and provide solutions with the understanding of when to escalate issues

Ability to retain information and apply knowledge to multiple situations or scenarios

Ability to maintain a high degree of confidentiality

Proficient with Microsoft Outlook, Word, and Excel

Education & Experience

Associate’s degree in Business Administration or related field or equivalent combination of education and experience required

2+ years related customer service experience required

1+ year banking and/or bankcard experience preferred

*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Dispute Specialist - BankCard job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.45 to $23.80 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time