DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64000137 Date: Jan 30, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 845791 Agency: Department of Health Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64000137 Pay Plan: Career Service Position Number: 64000137 Salary: $44,000.06 - $46,500.22 Posting Closing Date: 02/13/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Title: Distributed Computer Systems Specialist Location: Naples, FL OPEN COMPETITIVE OPPORTUNITY ANTICIPATED VACANCY DESCRIPTION: The Division of Administration is seeking for a dedicated Distributed Computer Systems Specialist to join our team. This is a professional level Information Systems position under the direct supervision of the Distributed Computer Systems Administrator for DOH-Collier County. The position is responsible for independently providing technical support to staff across DOH-Collier offices, troubleshooting and maintaining computer systems, phone systems, and other office technology. Assisting in support of DOH-Collier operations. The incumbent also serves as the technical back-up to the Systems Administrator. The ideal candidate is customer-service oriented, a strong problem solver, comfortable training in a classroom or one-on-one setting. Contributes to the organization’s culture of performance excellence and continuously demonstrates the Department’s ICARE values. Responsibilities: + Provide helpdesk support to end-users locally and remotely resolving technical issues promptly. + Troubleshoot and maintain computer hardware, software, mobile, and peripheral devices. + Install, configure, and update computer systems, software, and hardware. + Maintain and support computer systems, VoIP phone systems, and perform emergency repairs. + Document problems and resolutions. + Provide desktop application support in a Windows environment. + Provides classroom and one-on-one training of Microsoft Applications, Security, and other applications. + Creates training materials and provides security and systems access training to new employees. + Collaborate with other IT team members to identify and resolve complex technical problems. + Travel to DOH-Collier offices to provide on-site technical support as required. + Maintain local IT knowledgebase current. + Assist with all IT inventory functions and responsibilities. + Assist with all IT purchasing functions and responsibilities. + Provide support and assist with the administration of local dental System. + Assist with administration and audit access of local Health System. + Perform assigned duties according to established Disaster Response Plans for both Division and Agency. + Assist in defining desired outcomes, action steps and time frames for "Quality in Action" for the department. + Other duties as assigned, including providing back-up coverage for IT Staff as needed. Knowledge, Skills, and Abilities: + Knowledge of problem-solving techniques. + Knowledge of computer hardware and software + Knowledge of principles, practices and techniques in the areas of data processing and computer programming. + Knowledge of data security measures. + Ability to plan, organize & independently complete work assignments. + Ability to review data for accuracy and completeness. + Ability to interpret and respond to computer error messages. + Ability to work in a training capacity with people in individual and classroom settings. + Ability to communicate technical data processing information effectively. + Ability to establish and maintain effective working relationships with others. + Ability to integrate Quality Improvement tools and techniques into daily work to increase efficiency and improve + Ability to identify and define user task needs. Ability to communicate effectively, both, verbal and written. Qualifications: Required: + Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. + Incumbent will have access to records containing social security numbers in the performance of job duties in accordance with DOHP-50-19-15 + Travel to lmmokalee & Lely (EOC) to make support visits. + Ability to lift and carry items up to 25 pounds, occasionally lift and move items up to 40 pounds. Ability to move around freely is required. + Valid Driver’s License is required and reliable transportation. Preferred: • Experience working in an Information Technology Support environment. • Experience in customer call documentation and tracking system/ticketing system. • College or trade school education in Information Technology field. • Experience in supporting Windows 10 or newer Windows operating systems & compatible applications. • Experience in support of MS Office 365 applications. • Experience managing mobile devices in a mobile device management environment. • Experience using remote control applications. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Naples, Florida The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: + Annual and Sick Leave benefits; + Nine paid holidays and one Personal Holiday each year; + State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; + Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ); + Flexible Spending Accounts; + Tuition waivers; + And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com . Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: NAPLES, FL, US, 34112 Nearest Major Market:Naples