The Distribution and Reverse Logistics Leader will oversee the entire outbound distribution network and reverse logistics operations for returned and refurbished products across North America. This role will optimize distribution strategies to ensure timely and cost-effective delivery to customers while streamlining reverse logistics processes to enhance recovery value and customer satisfaction. **Your role:** + Managing last-mile distribution and reverse logistics processes. Optimizing distribution routes, shipments, schedules, and carrier partnerships to ensure on-time, cost-effective, and accurate product delivery + Collaborating with 3PLs and transport carriers to monitor performance and ensure compliance with service-level agreements (SLA) related to delivery speed, accuracy, and cost control + Building and managing relationships with carriers to ensure high performance and outbound logistics + Overseeing contract negotiations, procurement, and performance management for all distribution-related service providers + Tracking and managing KPIs such as on-time delivery, freight costs, and order accuracy. Implementing corrective actions as necessary + Leading initiatives to improve distribution processes, reducing lead times, and lower distribution costs while maintaining high customer satisfaction standards + Developing and managing reverse logistics strategy to efficiently handle customer returns, repairs, refurbishments, and recycling programs + Implementing processes to recover value from returned products through refurbishment, reselling, recycling, or other sustainable practices + Leveraging data analytics and automation tools to optimize reverse logistics flows + Developing a seamless and efficient returns process to ensure high customer satisfaction + Leveraging data analytics to generate insights into distribution performance, cost control, and return rates, providing actionable recommendations for continuous improvement **You're the right fit if:** + You have acquired 10 + years of leading experience in warehouse management, transport management, customer service management + You have a Master’s degree in Supply Chain or other relevant discipline + You have a knowledge of Logistics Optimization Techniques + You are able to perform Carrier Qualification and Selection and Carrier Performance Analysis + You have experience with Export Operations Management and Inbound Shipment Analysis + You are able to execute on Business Strategy and Supply Chain Alignment + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an onsite position. The Distribution and Reverse Logistics Leader will be based in Nashville, TN. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our commitment to diversity and inclusion. **Philips Transparency Details** The pay range for this position in TN is $100,100 - $171,600. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. \#LI-PH1 It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran