Job Description This role is essential in delivering exceptional service to customers by handling inquiries, processing orders, and ensuring seamless communication with vendors and internal teams. • Serve as the first point of contact for customer inquiries via phone, and email. • Process orders, quotes, and invoices accurately using our ERP system. • Provide product recommendations and technical support on hoses, gaskets, conveyor belting, and other industrial components. • Work closely with sales, warehouse, and purchasing teams to ensure efficient order fulfillment and on-time delivery. • Quickly identify and resolve customer issues with a sense of urgency and a problem-solving mindset. • Maintain up-to-date customer records and order history. • Support outside sales representatives by preparing quotes, processing orders, and following up on leads. Skills & Qualifications Prior experience Industrial distribution, Logistics, Fastener industry, or a related field is highly preferred Proficiency in ERP/order entry systems and Microsoft Office (Excel, Word, Outlook) • 3+ years of experience processing orders, pulling orders, giving quotes, etc. • Strong communication skills and a proactive approach to problem-solving. • Ability to thrive in a fast-paced environment with a focus on accountability and efficiency. • Willingness to walk to and from warehouse • Willingness to learn about industrial products and apply product knowledge in customer interactions. • Highly organized, detail-oriented, and capable of multitasking. • Ability to work both independently and collaboratively as part of a team. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Montgomery,AL. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.