Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Reporting to the Senior Manager Fulfillment Center Operations, we are looking for an Operations Manager, responsible for returns and inbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, and the hiring and development of management and hourly teams. You will work onsite in Piney Flats, Tennessee and support the team on Nights, Monday-Thursday.

Who We Are

HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

Your Impact

Overall responsibility for understanding and meeting performance metrics to include developing/supporting the operations budget and identifying financial variances and the business/performance metrics that drive themCoach and assist Area Managers in handling disciplinary actions, conflict resolution, terminations, and development of employeesConduct daily interaction with Area Managers to provide feedback on unit performance and progress towards goalsObserve team production/accuracy data and provide guidance to supervisors in establishing new goalsIdentify and analyze root cause and effect and develop/execute action plans and decisionsBuild business improvement teams, develop solution seeking environment that is engaged in process improvementDevelop Fulfillment Center strategy through knowledge of business and direction while also supporting/understanding corporate vision and goalsStrong understanding of WMS system functionality and test/identify new applications/processes to identify system capabilities and future benefits

What You Bring

7+ years fulfillment/distribution experience with at least 3 years in a leadership roleBA/BS degree or equivalent work experienceExperience developing and managing Leaders, and 50+ team membersAdvanced knowledge of computer software including Microsoft Excel (can perform complex functions), Outlook, and WMSExcellent management and project management skills

Remote work is not permitted in NYC at this time.

#LI-JM1 #LI-Onsite

Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on.  If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! 

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.  ​

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