**The opportunity** This role will be part the Distribution Risk and Quality Control team whose primary responsibility is to monitor and mitigate the identified distribution risks across the local business units. Working closely with the business unit risk management, compliance, and distribution teams, the DRQAM will assist Distribution in ensuring adherence to the company’s risk management requirements, nurture a culture of risk management, and enhance the business quality. **Responsibilities** + Distribution Governance - Assessing the materiality of the risks and providing feedback to the risk owner on action plans to mitigate risks. + Supporting the risk owner in establishing the appropriate mitigating controls relative to the inherent distribution risk and assessing the design and operating effectiveness of these controls. + Data Analytics - Perform first level review, investigation and trend analysis / irregular sales activities monitoring (Key Risk Indicators) to monitor business units’ sales quality or adverse sales behavior. + Perform preliminary review on the exceptional cases from Distribution Conduct Analytics tools, and work with relevant stakeholders to resolve any issue identified. + Control Review - Assist Distribution units to perform Risk Controls Self-assessment (RCSA) and Fraud Risk Assessment. + Assist in the documentation review/control assessment of the sales process and existing controls within the Distribution function. + Distribution Quality Assessment - Assist in the conduct of deep dive analysis on the results of eWelcome / Welcome calls, Mystery Shopping, and/or other Group initiatives; and coordinate with the Risk, Compliance, Sales and Distribution teams to develop actionable plans to improve sales quality. + Drive a continuous quality improvement culture in the distribution channels. + Help assess current risks and identify emerging risks facing the business and ensure that controls are properly focused. + Drive a reduction in distribution risk, both in terms of total risk (value) and per capita (# of incidents). + Maintain a risk register for key distribution risks, mitigation plans, and progress to closure. Assist in the establishment of a governance process for escalation of material risks. + Assist in the reporting of the Distribution risks and action plans on a monthly basis or the agreed frequency. + Respond to Audit, Risk, and Compliance findings and assist in the development of remediation plans. **How will you create impact?** The Distribution Risk and Quality Analytics Sr. Manager will report to the Distribution Risk and Quality Control Head **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + CPA, CFA, MBA designation preferred, along with insurance industry experience. + LOMA Diploma and/or Certification is preferable. + At least 2 years of experience in Life Insurance Distribution Function and/or Operations function is required. + Excellent MS Excel proficiency, relevant knowledge of data visualization tools (i.e., PowerBI dashboards or similar BI/data tool), and metrics experience. + Experience in an audit, regulatory compliance and operational risk controls environment will be favorable. + Good working knowledge of operations within a financial services organization, and the ability to navigate company risk policies and standards. **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first cultureWe lead with our Values every day and bring them to life together. + Boundless opportunityWe create opportunities to learn and grow at every stage of your career. + Continuous innovationWe invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives. + Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong. **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Working Arrangement** Kombinasi