Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Provide leadership support in an effort to ensure team members are meeting/exceeding expectations, as well as, working to achieve departmental goals and objectives.

**Due to the nature of the work, this position is an IN OFFICE position working in the Lincoln Square office building**

Additional Requirements:

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearanceMust reside in the United States and be a United States citizenThis process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this informationMust not be delinquent or in default with any federal debtFinal suitability determination is the sole discretion of the Department of Education

Starting pay range for this hourly position: $18 - $22

JOB RESPONSIBILITIES:
1.    Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
2.    Maintain professional contact/communication with other departments/Leadership. 
3.    Display and explain performance data to team members to aid in the evaluation of team members and feedback.
4.    Provide input to supervisor & team members in regards to performance reviews.
5.    Lead and supervise team in absence of departmental management.
6.    Organize and oversee workflow, ensuring daily/weekly/monthly goals are achieved and functions are processed accurately and timely.
7.    Coordinate training, cross-training, and mentoring support to the team.
8.    Serve as a subject matter expert within area and liaison between Supervisor, team, and other departments with regard to resolving problems and/or issues, while assuring open communication lines.
9.    Develop team members’ skills and aiding in the process of career planning.
10.    Perform designated quality control functions to minimize department risks and provide feedback to Supervisor, utilizing real time systems and statistical data (productivity and error rates).
11.    Prepare periodic and special reports utilizing statistical data (productivity rates, error rates, liability, work guides, workflow, and various month end reports).
12.    Lead and/or participate in special projects and other duties assigned.
13.    Facilitate and lead team meetings.
14.    Foster an innovative environment by contributing to continuous process improvements.

EDUCATION: 
Associate’s degree or Bachelor’s in Business or Accounting preferred.

EXPERIENCE: 
2-3 years customer service, general office, accounting and quality assurance experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.    Knowledge of Student Loan industry, Loan Servicing and/or Originations systems preferred.
2.    Service Excellence 
3.    Oral communications 
4.    Written communications 
5.    Working with MS Office 
6.    Problem Solving 
7.    Managing Multiple Priorities 
8.    Decision Making and Critical Thinking
9.    Leadership 
10.    Accuracy/Attention to Detail 
11.    Initiative 
12.    Coaching
 

#IndOps

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.