Job Description:

SUMMARY

The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Developing, maintaining, and managing a highly technical field service teamOversight of installations, preventative maintenance, equipment upgrades and updates, and sales support for new systemsEstablishing and growing customer relationshipsStrategy focused on meeting or exceeding financial metricsMeeting or exceeding customer satisfaction resultsTalent developmentIncreasing employee retention and engagement levels

Responsible for a $10.1M budget, 2-3 cost centers, and 10-15 direct reports.  Span of control is between 25-55 employees.

Other responsibilities or special projects not specifically listed may also be assigned.

COMPETENCIES

ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business.BUILD NETWORKS: Recommends and makes data-driven strategic trade-off decisions within the territory. Maintains awareness of market dynamics impacting the districts.DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves.FINANCIAL ACUMEN: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities.STRATEGIC MINDSET:   Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs.ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.LEADERSHIP: Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)

FINANCE & ACCOUNTING – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)CUSTOMER SERVICE – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Work Experience

Bachelor’s degree with at least 8 years of relevant experience and previous management experience is required.

Desired Experience

Sales Strategy and Customer DevelopmentKnowledge of an Annual Operating Plan/Long Range PlanExperience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)Service/product knowledge for commercial food equipmentMechanical aptitude

Certificates and Licenses

Position/Location dependent.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

While performing the duties of this job, the employee may:

Lift up to 50 lbs. with or without assistanceClimb up to 10 ft with an A-frame ladderExtensive walking 3-5 miles/dayExtensive driving 5-6 hours/dayKneel, squat, bend, push/pullMove in different positions to accomplish tasks in various environments including tight and confined spacesOperate motor vehicles or heavy equipmentOperate machinery and/or power tools

Working Conditions

Office facility and customer facilities (including commercial kitchens of various types of businesses)Exposure to noise, heat, cold, slippery, wet dirty conditions may occurTravel requirement up to 50% of time

Hours of Work

Normal business hours with occasional/frequent/extended hours as neededFlexibility with schedule to meet critical deadlinesExtended hours may include nights and/or weekendsNormal scheduled hours cover early mornings, evenings and/or weekendsMust be willing to relocate