Department:                                     DTC                

Direct Reporting Line:                    Director Store Operations

Indirect/Second Reporting Line: Sr. Director DTC

Subsidiary/Country:                        LAM

Location:                                            Colombia

GSMS Grade:                                          M4

Personnel managed:                      Yes

Budget managed:                            Yes

 

 

Purpose & Overall Relevance for the Organization:

 

Monitor Store Performance in quantitative and qualitative aspects in order to reach company targets and being active support to Store Managers in operational and administrative tasks for assigned district and/or stores.

 

Key Responsibilities:

 

Visit the assigned District and/or stores on a regular basis

 

Responsible for shrink and inventory management

 

Act as intermediation between stores and Store Operations/Merchandising

 

Collect and review weekly store reports written by store managers

 

Support Merchandising in identifying potential for store-to-store transfers

 

Execution of loss prevention management

 

Ensure store appearance according to regional guidelines

 

Support Store Managers in operational and administrative tasks

 

Co-ordinate consumables and other necessary materials

 

Support store manager in staffing

 

Manage and motivate Own Retail employees Lead and motivate Store Managers

 

Define jointly together with Store Operations Manager/Retail Training Manager yearly training calendar for store personnel

 

Provide feedback to direct reports and foster their performance development

 

Providing input to enable Stores to come up with proper forecasts

 

Ensure achievement of operational retail targets and KPIs

 

Monitor Net Sales and Operational markdowns

 

Monitor cycle counts, stock takes, shrinkage, and inventory accuracy                                                                                                                                                            

 

Key Relationships:

 

 DTC Leaders Store Leaders Store Employees HR Partners FLM Colombia Marketing Finance

 

Knowledge Skills and Abilities:

 

Experienced in job and fully qualified/trained Combined broad theoretical and practical knowledge incl. company policies and practices Strong competence with various tools, procedures, etc