Position Overview International Motors is seeking a District Service Manager. This role responds to customer product inquiries and solves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Provides information tracking, billing/invoicing and report support. This role is remote but with a strong preference for a home office in KY or TN. Responsibilities Responds to customer product inquiries via telephone or in written internet-based email or chat sessions or case system, including Tier 1 and Tier 2 support levels. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters Warranty Responsibility – Limited engagement Travel – 75% South Region, Tennessee/Kentucky Advise Fleet and Dealer Service teams, best practices Navistar products Quarterly reviews with key customers Reinforce Service Metrics and OEM standards Facilitate technical issues with corresponding technical staff to troubleshoot product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development Provides information tracking, billing/invoicing and report support Minimum Requirements Bachelor’s degree At least 8 years of customer service experience and technical product knowledge At least 1 year of lead experience OR Master’s degree At least 6 years of customer service experience and technical product knowledge At least 1 year of lead experience OR At least 10 years of customer service experience and technical product knowledge At least 1 year of lead experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Dealership/Fleet Service general skills and experience knowledge of overall vehicle Dealer operation knowledge Fleet Service experience – Customer engagement – Product issue or OEM dealer issue, with primary role to facilitate the resolution issues Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities Strong project management skills Ability to work independantly Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more. For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience. You can learn more about International’s comprehensive benefits package at https://careers.international.com/#benefits. Company Overview At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey. ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com. *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.