**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Purpose of the Role:** This District Service Manager III position is responsible for the management of the business operations, aftermarket strategy and Customer relationships within a defined geographical area (“District”) to ensure Customer satisfaction. The DSM and the DSM’s team support customer needs by ensuring reliable, safe, and economic equipment start up and operation, and delivering Customer Services, products such as: Service Parts, Field Service, Overhauls, Expanded Services Projects, etc. The position also has Regulatory responsibilities that require the incumbent to be aware of and comply with a variety of external and internal requirements such as the Department of Transportation laws and Solar’s Field Service Safety programs. **Nature and Scope:** This position reports to a Regional Service Manager. The incumbent manages and assures fulfillment of customer requirements for equipment support from commissioning throughout the life of the installation. This requires full communication with Customers, understanding and establishing their expectations, both technically and commercially. Coordinates multi-disciplines and other departments to ensure overall customer satisfaction and repeat business for sales of new equipment. Working with the RSM, the incumbent manages all aspects of the aftermarket business at the District level from preparation of plans forecasts and budgets through execution and measurement of results. The incumbent must enhance the value chain and maximize margin by bundling products. **Principal Accountabilities:** Business Responsibilities + Plan and direct the customer interface of all field support activities, including parts sales, overhaul & repair, training, field service, maintenance contracts, and technical support in assigned area. + The DSM III manages all allocations of resources and expenses including Period and Variable budgets and costs, Capital Budgets and asset management, etc. + Develop proposals for new CS products and programs, conduct sales calls, and presentations. + Attend trade shows and seminars, represent Solar at public functions Staffing Responsibilities + Develop manpower plans, staff, train, and motivate, through effective and timely performance review and sound management practices, a professional and effective workforce in order to achieve maximum efficiency of resources and highest level of profitability. + Manage staffing levels to ensure adequate support for all anticipated customer requirements and staff development. + Empower and motivate staff to achieve the business results for the field service business. + Identify hire train and develop high quality candidates for the Field Service team. Customer Interface + Manage the interface with senior customer operations, financial, and maintenance personnel. + Coordinate with outside contractors and suppliers on technical and commercial matters. + Develop skills in conflict resolution, negotiations, and counselor selling techniques to maintain optimal client relations. + Ensure that the customer equipment operates at maximum reliability, without excessive cost of ownership. + Work with internal departments to develop solutions for ongoing problems. + Assure the highest level of customer satisfaction and repeat business. Business Plans + Work Closely with the Regional Manager to prepare and manage district business plans to accomplish company financial and product support goals in line with Technical Service Center/Customer Services strategies. + Meet or exceed customer service planned revenues and margins for each segment of the business, in the assigned area. + Oversee inventory utilization and management; determine quantity levels, and capital requirements. Technical Management Responsibilities + Manage the technical service activities from field start-up through warranty period and continuing operations. + Prepare market and competitor activity reports. + Prepare technical reports on equipment operation serviceability and customer problems. Programs and Strategies Develop field service programs and strategies to support the Sale of Customer services programs and products within assigned territory. San Diego Interface + Provide information and feedback regarding competitive/market conditions and customer programs to Customer Service management and other San Diego based functions. + Propose programs to enhance competitive position. New Equipment Sales Interface + Work with new equipment Sales Engineers to implement effective strategies to close the sale of new equipment. + Ensure Customer satisfaction with project execution and ongoing support to win repeat business. Contracted Services Manage all outside services, vendor qualification selection and administration. Facility Management Manage a remote facility including office, security, network communications, plant operating and maintenance, legal and regulatory requirements, vehicles, tools, and consumable parts storage/distribution. Health, Safety, Security & Environmental Program + Provide the Leadership for Solar’s commitment to Health, Safety, Security and Environmental Responsibility. + The District Manager is directly responsible to ensure Solar’s field and local facility operations comply with all government regulations, as well as certification standards and customer mandated requirements. + The Manager will be accountable for maintaining Solar’s internal HSSE Management System requirements, meeting or exceeding company defined goals and performance standards. + Acquire proficiency in Safety Awareness, including motivation, evaluation and training of staff members to assure safe operations. + Work closely with internal HSSE experts to manage related programs and with customers and regulators to understand and meet specific regulatory or site requirements. Forecast + Work with the Area Sales Manager to review the forecast on a monthly basis. + Prepare and manage accurate forecasts of revenues and departmental budgets, S&OP volumes, manpower and training requirements, capital equipment, field service utilization. ESA’s, Warranty and Policy. Customer Services Project Sales Interface + Work with Customer Services Account. Managers to implement effective strategies to close the sale of Customer Services projects. + Ensure Customer satisfaction with project execution and ongoing support to win repeat business. Negotiate settlement of product and quality disputes. + Develop proposals for new CS products and programs, conduct sales calls, and presentations. + Attend trade shows and seminars represent Solar at public functions. Workforce Management + Support the utilization of the Workforce management process and system. + Actively monitor metrics and reports to ensure compliance with process and system needs and requirements. **Qualifications** + Prefer a four-year degree in Engineering or Business or 6-8 years in experience and formal education. + This position requires a technical background with 3-5 years’ experience in service and customer contact. Require 10 to 13 years of related experience with no degree. + Knowledge of gas turbine products and markets is necessary. + Demonstrated Leadership experience is essential. Exposure to commercial/contract negotiations is a benefit. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer. As a global company, Solar Turbines offers many job opportunities which can be found through our career website: https://www.solarturbines.com/en\_US/about-us/careers.html EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities - are encouraged to apply. Caterpillar is an Equal Opportunity Employer (EEO). **Posting Dates:** February 6, 2025 - February 12, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .