District Trainer, India Sales Academy | North India

 

Position

Organizational Unit:                                                   Market India

Department:                                                                DTC, Global Sales, Retail

Direct Reporting Line to:                                           Assistant Manager Sales Academy

Key interfaces:                                                           Global, EM and India Sales Academy

Key interfaces in Market:                                                                                                                                          DTC Operations & Excellence, Cluster Sales Academy, Retail

Location:                                                                      Delhi/ Gurgaon  

GSMS:                                                                           P2

Personnel Responsibility:                                         None

Budget Responsibility:                                               None

 

 

Purpose/Mission

 

The District Trainer is responsible for driving the execution of training strategies within their district. This role focuses on training deliveries, translating Sales Academy goals into measurable business Key Performance Indicators (KPIs). The District Trainer leverages extensive knowledge in product learning and customer service, working both independently and collaboratively to achieve business objectives and ensure consistency across the market.

 

Success Experiences

 

Establishing clear training objectives and sharing weekly training calendars with the stakeholders. Developing skills to coach and mentor individual retail team members. Actively managing store performance and meeting assigned project timelines and measurables. Adapting communication styles to effectively engage with diverse team members and stakeholders. Building and maintaining a robust network within the function and cross-functionally. Demonstrating a comprehensive understanding of SA strategy, processes, and market dynamics and priorities. Converting strategic SA goals into actionable plans, collaborating with others to meet targets. Utilizing training KPIs and relevant business metrics to enhance team productivity and district performance. Managing cross-functional projects and ensuring successful execution. Gaining insight into the local, regional, and global market landscape and consumer behaviour. Embracing diverse cultural dynamics and being willing to engage in short- or long-term assignments beyond the home location.

 

Key Functional Responsibilities

Oversee the implementation of training programs, ensuring quality and business impact. Monitoring and supporting the execution of Sales Academy initiatives within all stores, as needed. Driving customer service by equipping retail staff with the necessary skills, knowledge, and mindset to deliver CEI service standards that enhances customer satisfaction and loyalty. Develop a training calendar, manage nominations, and facilitate smooth communication regarding programs. Conduct Train-the-Trainer sessions to empower in-store trainers in executing seasonal product learning and customer service behaviours. Create milestones and track the implementation of training initiatives. Design, develop and deliver additional seasonal training materials to support local-specific product/concept marketing activations in partnership with the respective regional Store Operation managers Oversee the rollout of global certification and consumer experience programs Empower in-store trainers to foster service leadership through product knowledge and service behaviours. Manage and coordinate key training events, such as CEI weeks, Move for the planet and adiclub days. Organize communication rhythms, including team meetings, trade calls and store manager reviews. Monitor and assess program execution in collaboration with internal stakeholders. Foster a culture of continuous learning and development in retail environments. Provide feedback on program effectiveness to both global and local teams. Utilize qualitative and quantitative methods to evaluate training impact. Promote continuous improvement by sharing best practices across the district and market.

KPI’s:

Training reach, including training hours and participant numbers by store. Achievement of the annual learning calendar. Knowledge transfer scores for training programs. Impact on defined business KPIs through training and development initiatives.

 

Key Relationships:

Global & Market Sales Academy DTC Operations and Excellence Cross Functions-CTC, Merch and VM India Sales Academy

 

Professional background:

Functional: 5years+ in sales and/Training, ideally with retail focus Industry: ideally in apparel/fashion/shoes or FMCG Exposure: Sports, Store Leadership, Content & Program development

 

Educational Background:

University degree in fashion, footwear design or retail. Training certifications/ courses.

 

Knowledge, skills & abilities

Growth and learning mindset Advanced user of MS-office Fluency in English (both written & verbal) Good numeracy, literacy, verbal and written communication skills Geographical mobility Excellent influencing and stake holder management skills Creative solution and problem-solving skills Planning and project management abilities Retail and business acumen Leading and inspiring teams