Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

 

Business Performance

Ensure that operations are conducted following Company and international safety & quality standardsGuarantee the best possible execution of all Dive Center and Water Sports operationsComply with the administrative dutyKeep excellent relation with all other departmentsKeep equipment and facility in optimal working conditionsEnsure financial growth and efficiencyEnsure perfect communications with the Team, GM, other departments, guests and third partiesExecute the given goals and special tasks in order to reach broader Company objectives according with the GM instruction and outright report with progress and issues Promote the Company CultureSupport logistically and “emotionally” the team to ensure that they can perform always at their bestAssist the management in creating and improving activities and policies

Operation

Daily organization and scheduling of all the activities (diving, water sports and excursion)Processing of all the administrative duties (including bills, emails, supplies, planning, paperwork, marketing, insurances, fill in files…)Planning of the Staff and boats schedule, holiday, day off dry docking etc..Writing Reports including (but not limited to) Daily Report, Monthly statementCoordinating with third-party whenever required (big game fishing, speed boat…)Supervise staff members to ensure that procedures are correctly followed and standards are metClearly communicate with the team goals, expectations, standards, policies…The HOD is always free and encouraged to suggest changes or new way to move forward and make do the necessary for submission and approval by the GM before being implementedDaily problem solving and reportingTrain, mentor and give regular feedback to the staffQuick and effective response to any emergency situationFacilitate cooperation and maintain excellent relation with all the key Resort departments Represent the company with guests, tour operators, Resort and other external partiesBe a perfect role model for other staff membersManage guests’ requests and complainsExpanding sales to at least the given targetMinimize expensesIncrease customer retentionImprove our service approach for new and existing customersKeep under strict control lost & damages of the equipmentGuarantee that all the equipment is kept in the best conditions and that regular and extraordinary maintenance are done within due datesImplement and regularly check and regularly test safety proceduresEnsure that the equipment is used in the most appropriate and safe way possible by guests and staffMake sure that PADI/SSI standards are metIf required help with activities
Qualifications
PADI/SSI MSDT or above in teaching statusValid professional insurance with RCExcellent English plus 1 additional languagePC Knowledge (Word, Excel, Outlook etc.)Honesty and transparencyLeadershipCommunicationFriendly, professional and positive attitudeSafety minded Excellent customer service and interpersonal skillsOrganizational skillsExcellent water skillsAble to calmly handle stressful emergency situation
Additional Information
Good communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times