Summary: As a member of SMOC’s Senior Management Team, this position is a key contributor in the development and achievement of the organization’s mission, strategic, and business objectives. Principally responsible for the overall design, implementation and successful administration of the Rental/Housing Assistance and Housing Consumer Education Center Programs (HCEC), this position is also responsible for meeting all program compliance and funding requirements across the operating center. Why Work for SMOC? + Flexible schedule, work/life balance and a 35-hour work week. + Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. + Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment. + Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer. + Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer + EyeMed Vision Insurance + 403(B) Retirement Plan with a company match on day one. + Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability. + Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: + Develop and maintain a skilled and knowledgeable management team capable of effectively collaborating with internal departments, external agencies and funding sources + Direct and evaluate all operations and staff functions of Rental Assistance Programs and the Housing Education Consumer Center. + Develop and implement up-to-date strategic plans that effectively serve clients, funding sources, internal customers, and communities, with a focus on communication that exceeds satisfactory customer service. Contribute to the agency’s efforts to affect local, state and federal policy to enhance the programs and organization’s success + Establish performance standards for each functional area within prescribed agency policy. Monitor staff achievement and compliance with the same + Develop department work plans, programs and staffing needs to ensure projects, grants and contracts goals and objectives are achieved + Develop department budgets and monitor performance to ensure performance targets are achieved + Manage and improve efficiencies by utilizing fiscal reports and controls + Monitor grant and contract reporting requirements for compliance + Review, monitor and adhere to program policies, staff training requirements, and program quality assurance and compliance expectations. + In partnership with SMOC’s CBO and Director of Operational Compliance, coordinate EFA program compliance tracking in order to meet quality assurance expectations. + Review program contract agreements for conformity to funding source policies, rules and regulations. + Partner with program compliance director to generate/update program guides and processes. + Monitor production and quality of performance for all grants and contracts, reporting as required to funding sources, SMOC’s Executive Management and Chief Executive Officer (CEO) + Initiate and maintain relationships with funding sources + Participate with leadership in strategic planning and the development of program policy and objectives + Proactively identify and inform the Chief Business Officer and/or CEO of any issues that may adversely affect the organization + Initiate, build, maintain, and reinforce positive and collaborative relationships with external providers, funders, and all service area representatives. + Provide guidance and leadership that promotes strong teamwork, partnership, and integration within the programs under this division, all SMOC programs, and all external providers. + Evaluate and provide timely feedback to staff on performance related matters. Assess and identify staff member’s strengths and developmental needs. Implement performance development plan to ensure the development and/or maintenance of skills necessary to achieve organizational and position specific requirements; + Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals. + Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy. + Engage all clients by understanding and addressing their needs whether within or outside the scope of work. + Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. + Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. + Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. + Other duties as assigned. Knowledge and Skill Requirements: + Bachelor’s Degree in public administration, community development, urban planning, social services, a field related to the specific are of responsibility or equivalent experience. + 5-7 years’ experience, preferably in a non-profit setting, in a responsible position in program or project management or contract administration + Knowledge of governmental regulations and budget compliance and reporting requirements + Above average communication skills both verbal and written + Ability to provide exceptional customer service to employees, Board of Directors and key stakeholders + Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and clients + Sound judgement and ability to take initiative + Strong computer skills, including proficiency in contemporary operating systems + Proficiency with Microsoft Office Suite + Obtain Nan McKay Executive Management Certification within one year Organizational Relationship: Directly reports to Chief Business Officer. Direct reports of this position are the Directors of Federal Program Rental Assistance, Rental Assistance Tech & State Programs Director, Director, Housing Consumer Education. Indirect reports of this position are HQS Inspection Supervisor, Program Representative Supervisor, Billing Specialist, Project Based Voucher Program Specialist, Program Representative- State Programs, Relocation Specialist, Administrative Generalist, Fuel Assistance Generalists Physical Requirements: Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files, able to climb stairs, bending and reaching. Working Conditions: As part of the responsibilities of this position, the Division Director – Housing Assistance Programs will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace. Monday-Friday ; 9am-5pm 35