Take a lead role supporting and executing initiatives to enhance efficiency and deliver results as a Division Small Business Manager.

As a Divisional Small Business Manager (DSBM)–Vice President within the Business Banking and Consumer Banking Division, you will provide support and guidance to Market Directors in your region(s). Your role will involve promoting and ensuring consistent execution of the small business strategy, as well as identifying opportunities for enhanced execution.

Job responsibilities

Act as a liaison for Business Banking and Consumer Banking leadership, ensuring consistent communication with Regional and Market Directors, and represent the Small Business Segment at all Business Banking & Consumer Banking Region Executive & Market Business Reviews Support the Consumer Banking Region and Market Directors, and National Sales through promoting and ensuring consistent execution of the small business strategy within multiple regions Support the ongoing Small Business Specialist (SBS) identification process and day-to-day operations of Small Business Banking within the assigned region(s)—including recommended Small Business Specialist coverage and maintaining the small business training requirements of the Region’s Small Business Specialist population Help new market branches with small business education and support by having field support team provide in-person pre-opening workshops Help drive strong Branch OSAT scores by delivering a full One Chase experience in the branches Partner with Area Managers to develop a strong pipeline of ready-now SBS talent across the footprint to support BRM staffing needs Demonstrate ability to influence partnership between the Business Banking and Consumer Banking leadership teams using key performance metrics (i.e. NAO errors, Digital Adoption & customer penetration metrics; Deposit, Credit, and Cash Management Growth) in order to foster common goals and promote teamwork Identify key Small Business performance trends with an emphasis on Digital Adoption for branch business customers within the Region and Markets, and appropriately provide feedback and recommendations to Business Banking & Consumer Banking Regional and Market Managers  Work closely with Banker Support and the Business Account Review team to ensure a consistent support structure; provide feedback to improve the New Account Opening review process; and address escalations related to the New Account Opening process and Small Business Client Experience; ensure escalations are monitored and responded to promptly Ensure that all Small Business Specialist training and skill-building workshops are relevant and address the specific needs of all bankers within the assigned region(s) Identify best practices/success stories and raise potential issues/enhancements which require better execution

Required qualifications, capabilities, and skills

Minimum 7 years’ experience in banking, including prior experience in Business Banking and/or Consumer Banking (e.g., Business Banking Area Manager, Consumer District Manager, etc.) Knowledge of branch operations, roles and responsibilities, sales structure, and product and service offerings Maintain strong communication skills across multiple organization levels, and develop and deliver effective messages and presentations with an executive presence; adept with interacting with Executive Leaders and clearly articulate strategy, issues, and solutions Strong coaching skills, as well as a drive to provide continuous guidance/support to Business Banking- and Consumer Banking-leadership teams Ability to identify key trends and issues and propose ideas/solutions for further enhancement Flexible, organized, and able to achieve results through influence management, and can prioritize, manage and execute multiple tasks and work streams Proficiency with branch support systems and tools, including Contact Manager, Customer Assist, FSD, Retail Sales Summary, and Branch P&L

Preferred qualifications, capabilities and skills

Bachelor’s degree, or equivalent work experience