Overview

This role is a remote based poisition and will require the ability to travel 50-70%.

 

CubeSmart is currently seeking a Divisional Trainer to join the Human Resources team to support Division 8100 (New England Region). The Divisional Trainer will collaborate with the Training team, HR, Division Management, and Field Training Specialists to create and execute a learning strategy for assigned division. 

 

This position can be based out of our Suwanne, GA divisional office or remotely from the candidate’s home office if located within the region. Travel 50-70%.

 

CubeSmart is seeking a passionate and strategic Divisional Trainer (DT) to join our Human Resources team. This role is responsible for enhancing the training capabilities, confidence, and operational effectiveness of our Field Training Specialists (FTSs)—who serve as both store General Managers and Frontline Trainers.

 

The DT ensures FTSs are equipped to train new teammates, lead their stores successfully, and drive business growth across the division. This position directly supports teammate retention, satisfaction, and customer experience, while partnering closely with Divisional Vice Presidents (DVPs) and District Managers (DMs) to drive improvements through training initiatives.

 

Who we are:

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. 

 

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. 

 

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

Strategic Objectives

 

Divisional Trainers are responsible for:

Strengthening the leadership and instructional capabilities of FTSsBuilding FTSs’ confidence in operational decision-making and team developmentEnsuring consistent execution of company standards across all training missionsDriving performance metrics through effective coaching and supportCollaborating on FTS transfers between divisionsMaintaining and updating content on the FTS site and validating posted questionsVerifying accuracy of training guides and manuals, including quarterly updatesOrdering training workbooks and suppliesSupporting onboarding of new District Managers

 

Core Responsibilities

 

Training Capability Development

Design and deliver scalable training programs tailored to FTSs’ dual rolesProvide hands-on coaching in instructional techniquesFacilitate peer-to-peer learning and best practice sharingConfidence BuildingConduct one-on-one sessions to reinforce leadership and communication skillsOffer feedback and recognition to boost moraleServe as a trusted advisor for complex store-level challengesStore Management ExcellenceGuide FTSs in mastering KPIs such as occupancy, revenue growth, and customer satisfactionBusiness Impact & AlignmentAlign training efforts with divisional and company-wide goalsMonitor training store performance and identify improvement opportunitiesCollaborate with DVPs and DMs to develop future leaders

 

Additional Responsibilities

Design and deliver training programs for store operations and teammate developmentMentor FTSs through store visits and role-play scenariosEvaluate training effectiveness using LMS data and performance metricsMaintain operational knowledge and resolve store challengesPromote company culture through WOW! programs and lead by exampleRecruit and onboard new FTSs, set goals, and build cross-functional relationshipsCoordinate logistics for meetings and trainings, including accommodations and supplies

 

 

Qualifications

 

Education & Experience

Bachelor’s degree in Business or related field or equivalent experienceMinimum 3 years of training experience; retail or storage operations preferred but not required

Skills & Characteristics

Expertise in learning and development principlesExperience with LMS platforms and training modalitiesStrong public speaking and presentation skillsStrategic thinker with excellent writing and communication abilitiesProficiency in MS Office SuiteAbility to simplify complex concepts and influence across all levelsTravel 50-70%

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