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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Divisional Vice President (DVP) of Store Operations is a key executive leader responsible for driving operational excellence, sales growth, and customer engagement across a division generating over $1 billion in annual revenue and leading a team of 3,000+ employees. This role will be instrumental in developing and executing field "go-to-market" strategies, aligning with brand strategic priorities, and fostering a high-performance culture focused on talent development, operational efficiency, performance excellence and expansion of merchandise and repair services.

Position Summary:The Divisional Vice President (DVP) of Store Operations is a key executive leader responsible for driving operational excellence, sales growth, and customer engagement across a division generating over $1 billion in annual revenue and leading a team of 3,000+ employees. This role will be instrumental in developing and executing field "go-to-market" strategies, aligning with brand strategic priorities, and fostering a high-performance culture focused on talent development, operational efficiency, performance excellence and expansion of merchandise and repair services.Key Responsibilities:Strategic Leadership & Execution: Design, develop and execute field go-to-market strategies to support brand initiatives, ensuring seamless alignment between corporate objectives and store execution.Sales & Market Growth: Drive revenue growth by enhancing the customer experience, optimizing merchandise and repair service offerings, and expanding market share.Operational Excellence: Collaborate in the design and development, as well as implement best-in-class operational practices to improve productivity, efficiency, and profitability across all locations.Team Leadership & Development: Lead, coach, and develop a high-performing, purpose driven team, fostering a culture of accountability, innovation, and continuous improvement.Customer Experience: Create and execute CX brand operational strategies that elevate service standards to drive customer satisfaction, brand loyalty, and long-term value creation.Talent Strategy: Identify, attract, and develop top talent within the organization, ensuring succession planning and leadership pipeline strength that leads to brand growth.Performance Management: Establish and manage key performance indicators (KPIs) to measure success and drive continuous improvement.Cross-Functional Collaboration: Partner with corporate leaders in merchandising, marketing, finance, and human resources to ensure strategic alignment and execution excellence.Expansion & Innovation: Identify and execute opportunities to enhance service offerings, optimize store formats, and introduce innovative solutions to maximize sales potential.Qualifications & Experience:10+ years of leadership experience in multi-unit retail operations, preferably in a high-volume environment. Jewelry/Luxury experience preferred.Proven track record of managing high volume revenue and leading large teams in a multi-store or regional capacity.Strong business acumen with expertise in sales growth strategies, operational efficiency, performance excellence and customer engagement.Exceptional leadership, communication, and organizational skills.Experience in talent development, succession planning, and building a high-performance culture.Ability to influence and drive change in a fast-paced, evolving environment.Bachelor's degree in Business, Retail Management, or related field experience preferred.Key Competencies:Strategic thinking and problem-solvingLeadership and people developmentCustomer-centric mindsetData-driven decision-makingExecutional excellenceChange management and adaptabilityThis is a career-defining opportunity for a dynamic leader to shape the future of a high-growth, customer-focused retail division. The DVP of Store Operations will play a pivotal role in driving strategic initiatives, enhancing operational performance, and developing a world-class team that delivers exceptional results. If you are a visionary leader passionate about driving retail excellence, we invite you to apply and be part of our success story.Position Requirements: Physical Necessities and Work Environment: Work in an Office setting 50%+ of time with long periods of sitting, computer work and face to face interactions.Work in Store setting up to 50% of time with long periods standing. Light Squatting and lifting. Requires face to face interactionsPosition requires travel up to 50% of the time for business purposes.A flexible working style and an ability to work independently and with teams.Requires hours outside standard working hours (8:30am-5:30pm). Requires flexibility with ability to work nights, weekends, and holidays as needed.