Docketing & Complaints Clerk 2025-00113 Print (https://www.governmentjobs.com/careers/wyoming/jobs/newprint/4795112) Apply  Docketing & Complaints Clerk 2025-00113 Salary $3,921.83 - $4,357.59 Monthly Location Cheyenne, WY Job Type Permanent Full-time Job Number 2025-00113 Department Public Service Commission Division Administration Opening Date 01/16/2025 Closing Date Continuous FLSA Non-Exempt Job Classification BAAS06 + Description + Benefits + Questions Description and Functions Open Until Filled GENERAL DESCRIPTION: Responsible for processing applications filed with the agency and in the PSC Docket Management System, circulating records to appropriate agency staff, and closing filings when completed. This position is also responsible for managing records in the PSC Docket Management System and PSC records in the HP Content Manager digital archives system. The successful applicant will process complaints from utility customers (telecommunications, gas, electric, and water) and assist customers and utilities in informal complaints in arriving at a fair and reasonable resolution. Duties also include archiving agency records, ensuring record procedures are followed, as well as verifying, monitoring, and reporting on records in PSC databases and records systems. Human Resource Contact: Serenity Moffett /serenity.moffett@wyo.gov/ 307-777-6243 ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level. + Process applications and records to determine the appropriate action to be taken in disseminating record information. + Process utility applications and all associated documents filed digitally with the Commission and communicate with internal and external contacts regarding filings. + Digitally track records for all material, correspondence, and forms. + Derive reports regarding utility applications and other records + Support agency projects pertaining to active and archived records. + Process and reconcile utility filing fees owed and payments. + Provide high-level customer service internally and externally. + Process, manage, and coordinate archiving records according to established policies, procedures, and retention schedules. + Serve as primary contact for both internal and external records requests. + Maintain the archive docket files in the HP Content Manager system. + Provide technical assistance to agency personnel on the HP Content Manager system and the Docket Management System. + Derive and coordinate legal docket and other records databases and programs. + Provide records audit and evaluation function to ensure that docketing processes, issues, and concerns are appropriately followed, evaluated, and resolved. + Review and analyze the accuracy of record-keeping and archiving practices. + Prepare draft record-keeping policies and make recommendations on such to agency management. + Monitor data systems and document management control systems. + Audit agency records for compliance with agency and state policies and procedures. + Input and manage information in the Docket Management System database. + Communicate complaint information pertaining to open dockets to appropriate legal staff. + Process and convert historical paper records to digital records while maintaining the accuracy and integrity of records. + Ensure record integrity by utilizing established procedures and methods for archiving and retrieving both physical and electronic PSC docket files. + Compile and analyze data and information from the Docket Management System as required for annual reports, fiscal reports, and other reporting requirements. Qualifications KNOWLEDGE: + Applicable computer skills are typical for a Microsoft Windows environment. + Strong verbal and written communication skills. + Skilled in Adobe Acrobat Pro, Microsoft Word, and Excel. + Knowledge of records processing and maintenance procedures and systems. + Knowledge in the preparation and maintenance of documents. + Knowledge of records and data management. + Acquire knowledge and understanding of the agency and each respective division/program. + Acquire knowledge of investigating alleged non-compliance. + Acquire knowledge of agency and state records and archive systems. + Acquire knowledge of agency practices, policies, and procedures regarding records management. + Acquire knowledge of legal records management. + Acquire knowledge of Commission Rules and Wyoming Statutes pertaining to utility regulation. MINIMUM QUALIFICATIONS: Education: Associate's Degree (typically in Business) Experience: 0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: + Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, etc. + Special physical demands are not required to perform the work. NOTES: + FLSA: Non-Exempt Supplemental Information 023-Public Service Commission - Administration Clickhere (https://ai.wyo.gov/divisions/human-resources/consultative-services/compensation/pay-tables-salary-averages) to view the State of Wyoming Classification and Pay Structure. URL:http://agency.governmentjobs.com/wyoming/default.cfm The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration. There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few! Click here (https://ai.wyo.gov/for-job-seekers) to learn more!