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Xerox
General Information City Worcester State/Province Worcestershire Country United Kingdom Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, December 10, 2024 Working time Full-time Ref# 20034609 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Entry Level Description & Requirements About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
OVERVIEW:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.
PRIMARY RESPONSIBILITIES:
Carries out regular preventative maintenance checks on client fleet of machinesReplenishes consumablesMaintains log of all activities including on-site parts inventoryMaintain clean and tidy devices and surrounding environmentCarries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical supportEnsures SLA is achieved, and Customer requirements are metCommitment to maintain skill set through personal development and trainingPromotes knowledge sharing and acts as a mentor/coachWorks closely with the customer, providing support and promoting Xerox in conversation
QUALIFICATIONS, SKILLSETS & EXPERIENCES:
A Levels or equivalent qualificationsAdvanced knowledge of all site products and client IT environmentExperience in a customer facing technical service roleDemonstrates a proactive approach to work with initiative and driveGood technical and/ or electrical aptitude
#LI-CB1
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
OVERVIEW:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.
PRIMARY RESPONSIBILITIES:
Carries out regular preventative maintenance checks on client fleet of machinesReplenishes consumablesMaintains log of all activities including on-site parts inventoryMaintain clean and tidy devices and surrounding environmentCarries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical supportEnsures SLA is achieved, and Customer requirements are metCommitment to maintain skill set through personal development and trainingPromotes knowledge sharing and acts as a mentor/coachWorks closely with the customer, providing support and promoting Xerox in conversation
QUALIFICATIONS, SKILLSETS & EXPERIENCES:
A Levels or equivalent qualificationsAdvanced knowledge of all site products and client IT environmentExperience in a customer facing technical service roleDemonstrates a proactive approach to work with initiative and driveGood technical and/ or electrical aptitude
#LI-CB1
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