The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.
The Document Administrator provides support to the Executive Team, Department Heads, Regional Leadership and other Michaels teammates by maintaining all forms and related documents associated with day-to-day operations and working with third-party software providers to help ensure efficient, comprehensive and timely integration of forms into the respective platforms for the benefit of field-based teammates and other end users. This position offices at Michaels’ Camden, New Jersey headquarters, with so-called ‘remote’ working days in accordance with current Company guidelines.
Responsibilities
1. Maintain & monitor a comprehensive schedule of all classes of forms (including but not necessarily limited to leases, lease addenda, verifications, disclosures, acknowledgements and so forth). Retain the schedule in a form and manner easily viewed by leadership and front-line users.
2. Serve as a corporate ‘librarian’ for the purpose of cataloging, organizing, publishing and disseminating current, approved versions of forms. To the extent possible, delete and/or otherwise remove outdated versions of documents from the master directory and company-wide access.
3. Develop and maintain clear and goal-oriented working relationships with specialists from RealPage, YARDI, ResMan, and/or other software vendors as may be specified by the Company to facilitate the logistics, clarity and functionality of electronic documents to be loaded into respective platforms (functionality including but not limited to merge fields, electronic signatures, access by authorized teammates, etc.) for use by corporate and field teammates. Prepare electronic editions of forms and upload the same as required to be fully functional in vendor software.
4. To the extent possible, ensure compliance with accessibility-related laws and regulations in accordance with Web Content Accessibility Guidelines (WCAG) as enforced in applicable local, state or federal jurisdictions.
5. Act as the principal point of contact / centralized coordinator for Michaels Management departments (including but not necessarily limited to accounting, compliance, billing, leasing marketing, accounts payable, development, etc.), in relation to all matters involving the creation, publication and use of forms and other documents as noted in No. 1, above and as represented in the schematic attachment to this job description.
6. Work closely with the IT and/or Marketing areas to ensure forms access/permissions, as may be applicable, at the general TMO website/intranet as appropriate to respective job descriptions.
7. Any and all other tasks or responsibilities as may be assigned by the President or Vice President of Administration.
Required Experience:
● 3+ years experience in multifamily management including in part a minimum 2+ years as a Community Manager, Operations Specialist, Leasing Agent, or comparable role(s) in affordable and/or market-rate settings
● 2+ years minimum experience and commensurate proficiency in using, interacting, or interfacing with multifamily-management-related software systems (e.g. RealPage, YARDI Systems, Entrata, AppFolio, MRI, Buildium, ResMan, etc.)
Required Education/Training:
● Proficiency in using Microsoft Word, Excel, Adobe Acrobat Pro, GoogleDocs & GoogleSheets
● A working understanding of affordable, market-rate and workforce (attainable) housing operations (e.g. LIHTC, Section 8, etc.) is highly desirable
● Associate or baccalaureate degree from an accredited college or university, with emphases in information management, English language arts, computer programming, business administration and/or accounting is highly desirable
Required Skills and Abilities:
● Strong writing skills and proficiency in the English language
● Excellent presentation and verbal communication skills
● Ability to work both collaboratively and independently, with a keen attention to detail
Working Conditions:
● Pleasant office environment
● Office hours 9:00 a.m. to 5:00 p.m., Monday through Friday
● Minimal, if any, exposure to chemicals, fumes, solvents, hazards, etc.
● Longer hours may be required from time-to-time depending on workload
Salary Range Information:
The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Rewards & Benefits:
We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.
Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day. To learn more about the total rewards we offer please visit our website.
Come join our team. You’re going to love it here!
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