**Overview:** Completes more complex review of documents from Institutional clients and reports on identified exceptions. Researches and responds to customer inquiries regarding exceptions. **Primary Responsibilities:** + Train less experienced personnel on the review of documents to support the quality of their work. + Research questions from Institutional customers regarding exceptions entered on the tracking system and respond back within established service level agreements. + Run reports for Institutional customers as scheduled; review the reports to ensure data accuracy. + Pull and review files for on-site audits as required. Review those files for all needed documents prior to audit. + Serve as subject matter expert in the review of documents to enable review of multiple types as required by volumes within the area. + Complete more complex data matching of documents based on agency guidelines or custodial agreements for non-agency documents. Update the tracking system with document type and exceptions found or addressed. Upload data to the tracking system so that the review can be completed using the system. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Education and Experience Required:** Associate’s degree and a minimum of 1 years’ relevant experience, OR in lieu of a degree, A combined minimum of 3 years’ higher education and/work experience, including a minimum of 1 years’ relevant experience Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software Strong alpha/numeric skills Strong organizational skills Detail-oriented Demonstrated problem-solving skills **Education and Experience Preferred:** Ability to work under time constraints while maintaining accuracy Mortgage agency review or car title review knowledge **Physical Requirements:** Able to lift 30 - 50 pounds Able to climb on a ladder and/or stool and bend for filing Able to stand for long periods of time M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location:** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.