**POSITION PROFILE** The Field Representative I, Document Imaging ensures customer satisfaction by maintaining company standards of quality and output through the preparation, scanning, inspection, compilation, and assembly of documents. **Job Duties and Responsibilities** + Perform full-level work to convert hard copy letters, forms, and other paper documents into electronic imaging formats. + Prepare documents for scanning by removing staples, paperclips, rubber bands, etc. + Review paper records against electronic documents to verify image quality and identify missing documents. + Verify and correct image/document errors as needed. + Maintain productivity and quality levels in accordance with established standards. + Review each scanned record for accuracy and clarity. + Scan all new documentation received, including loose paperwork. + Meet deadlines in a fast-paced environment while ensuring high-quality, error-free work. + Achieve time productivity statistics by meeting established standards. + Maintain optimal machine performance, including clearing jams and refilling toner. + Complete all paperwork in a timely, accurate, and legible manner. + Communicate issues effectively and promptly to the manager. + Prevent assembly errors by maintaining an organized workstation. + Ensure customer satisfaction by performing error-free work per customer specifications using various imaging technologies. + Perform additional duties, including shipping & receiving and handling USPS, as needed. **Qualifications (Education, Experience, and Certifications)** + High school diploma or equivalent. + Basic PC skills and computer data entry experience. + Basic typing and data entry skills. + Intermediate computer skills, including Microsoft Office (Word, Outlook, Excel). **Knowledge, Skills, and Abilities** + Strong critical thinking and attention to detail. + Ability to perform repetitive tasks and maintain focus. + Ability to retain information and maintain high accuracy. + Team-oriented with positive, productive relationships with coworkers, management, and other departments. + Adaptable to changing situations and flexible in approach. + Well-organized and able to manage multiple tasks and deadlines. + Familiarity with EDMS, computer databases, and other computer software. + Ability to analyze situations and take appropriate action. + Capable of performing repetitive work while maintaining quality and output standards. **Working Conditions and Physical/Mental Demands** + Ability to work multiple shifts, including nights, weekends, overtime, and holidays, depending on work volume and customer needs. + Able to work in a production environment with moderate to high noise levels. + Ability to manage moderate stress and cope with stressful situations for extended periods. + Must be able to stand for extended periods, up to eight hours per day. + May require lifting and moving supplies up to 50 lbs. from the floor to waist height, carrying them up to 10 feet, and lowering them back to the floor. _The above statements are intended to describe the general nature and level of work performed in this role. They are not exhaustive and may be subject to change based on business needs._ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. EEO/Affirmative Action Employer -- M/F/Disability/Veteran