Williams Lea is hiring for a Document Production Associate, Sr. for our Wheeling, WV office to work Sunday to Wednesday 11:00 am to 10:00 pm!

Pay: $17.58 - $18.50/hour + 10% - 15% shift differential

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Company Provided ParkingAdditional Employee Perks and Discounts

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job duties

(* denotes an “essential function”)

​*Perform document production work according to established policies and procedures*Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle*Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction*Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions *Assist with coordination of document production services, preparation, intake, and workflow within team*Troubleshoot more complex software or hardware problems*Utilize appropriate logs and/or tracking software for all assigned work*Meet contracted deadlines for accepting, completing, and delivering all work*Communicate with peers, supervisor or client on job or deadline issuesHelp foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and informationPerform Quality Assurance on work of othersTrain more junior staff membersAssist peer teams with proofreading, design or other document production and preparation, as neededComplete other tasks and assignments as assigned by managementInteract with clients in person, over the phone or electronicallyAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner

Job qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experienceMinimum 3 years’ experience preferably in a legal, banking or large corporate environmentDocument production, word processing experience preferredAdvanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skillsAdept with other software programs for editing and/or creating documents  Knowledge of a legal timekeeping or job tracking system is preferredAbility to work in a fast-paced, team environment, working both independently and collaborativelyAbility to prioritize work, balance projects and meet deadlines in a timely mannerStrong attention to detail with good organizational skills and emphasis on accuracy and qualityAbility to handle sensitive and/or confidential documents and informationAbility to make independent decisions that conform to business needs and policyAbility to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory levelExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressureMust be self-motivated with positive can-do attitudeProven customer service skills are required to create, maintain and enhance customer relationshipsMust be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

 

Working conditions

Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by siteAbility to work overtime as neededWork is performed in a professional work environmentProfessional attire requiredHazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning suppliesMust be able to work sitting down all or most of the time

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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