SUMMARY

Primary responsibility is to support RUM Invoice Processing service by performing general duties tied to analytics and reporting, data administration and including but not limited to e-bill conversion of utility accounts, outstanding invoice alert resolution, retrieval and submission of utility invoices into RBMS invoice processing system, generating external/internal client reports, resolving external and internal client inquiries.

PRIMARY RESPONSIBILITIES

Review data inputs for accuracy/completeness Maintain and update e-Bill databank as needed Research and answer external and internal client questions Transact with utility vendors via email, chat and/or call Work with different vendor websites Generate Data Administration required reporting as per assignment

REQUIRED SKILLS/KNOWLEDGE/ABILITIES:

Knowledge in MS SQL is a plus Proficient knowledge of MS Excel is required; general offices skills such as data processing, filing, emailing and faxing Minimum 1 year experience in billing functions (including Accounts Payable) or data admin or analytics function; knowledge of basic financial reporting operations high preferred General understanding of spreadsheets & database applications preferred Excellent customer service skills and telephone etiquette required Multi-family experience highly preferred Strong organization ability; must be able to handle multiple tasks simultaneously Excellent language and communication skills (verbal and written) Must be able to work well with individuals at all levels in and out of the organization Ability to appropriately manage confidential information is extremely important Excellent problem-solving skills Able to learn new processes and tools in a fast-paced environment Overtime may be required in order to meet deadlines