Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
 

 Experience within SW Telco solution development and / or integration.
   Experience on High/Low Level Design documents
   Advanced sw Development & Integration capabilities
   Knowledge of Unix/Linux OS’s & Databases ( Aerospike/MariaDB/Oracle/SQL )
   Competences on TCP/IP & main Protocols : Diameter ( Gx-Rx-Sy )/ HTTP2/ SIP / Sigtran / SOAP-XML / SNMP
   Advanced competence of NW Architectures/Products & International standards : 3GPP/ETSI
   Cloud knowledge ( VNF, CNF ) & related products ( CBIS/CBAM – NCS/NCOM) or platform VmWare/Openstack …
   Basic knowledge of Policy sw solution portfolio based on 5780DSC/SPS-P / NPC is a notably add-on
   Experience on Application integration projects, in particular in multi BD and/or complex projects
   Familiarity with Payment systems, Mobile Network Integration, VoLTE & IMS would be important
   Previous experience with OSS/BSS systems and frameworks
   Solution Architect accreditation or referenced experiences

Timezone: The Domain Architect will be required to be available/work in the timezone of the customer allocated.

• Develops customer specific architecture in dedicated area of competence. 

• Identifies the BG's involved and coordinates cross-BG activities for initial phase of solution development. 

• Captures and manages the functional and non-functional requirements by using industry best practices.

• Understands and captures the critical inputs of stakeholders, and translates them into effective requirements and solutions. 

• Specifies and designs effective end-to-end solutions, through the high as well as low level design of architecture, to meet customer needs in a market positioning prospective. 

• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time, including verification that the solution meets the clients requirements. 

• Develops the full scope of the solution, working across organisations to achieve workable solutions.

• Researches, designs, plans, develops and evaluates an effective solution in specialised domains to meet customers' requirements and outcomes, thanks to high as well as low level design of architecture. 

• Applies solution architecture standards processes and principles, to create and maintain a solution's integrity over time. 

• Develops the full scope of the solution, working across organisations to achieve workable solutions.

• Contributes to strategic decisions within professional area.

• Solves complex problems based on sophisticated analytical thought and complex judgment.

• Contributes to development of concepts to determine professional direction of own organisational unit.

• Acts as a professional leader for staff / workteam / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organisational unit and / or is recognised as an expert within the same professional area in the business.

• Often leads functional teams or projects with moderate resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management and allocation of work.