Domain Architect – Unified Communications
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Solutions Consulting & Engineering (SC&E) Team and why join?
Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.
What will you be doing?
World Wide Technology, Inc. has an opportunity available for a UC Domain Architect (DA) to support our Professional Services National Practice Organization. As a DA, your primary objective is to support Professional Services through maintaining a high level of technical expertise around several Collaboration disciplines, supporting sales and delivery teams from customer facing pre-sales to architecture design to oversight and escalation support of post sales engineering resources.
RESPONSIBILITIES:
Provide presales support for account teams (Account Managers, CSE’s and CSA’s and PS organization for potential complex PS services engagements. Subject Matter Expert (SME) in all aspects of Unified Communications for both on-prem and cloud-based solutions such as UCCM, WebEx Calling, Microsoft Teams, etc Communication skills – able to highly articulate and convey important messages in a clear and compelling manner Presentation skills – ability to present various audiences (technical and non-technical) Responsible for the delivery of UC projects which includes design, & implementation as a post sales consultant to WWT's Commercial Enterprise clients. Create Low Level and High Level Designs utilizing industry best practices for enterprise level customers. Lead the delivery of Unified Communication solutions. Actively participate and support delivery engineers throughout all phases of a project including Project Launch Workshops, Kickoff calls, lessons learned, etc. as needed. Review client deliverables to identify opportunities to improve quality through training, mentoring, product offering improvement, and talent acquisition. Work with Discipline Leads to assist in developing and delivering training and updates on new services. Monitor performance and troubleshoot problem areas as needed.