Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Domain Trainee / Assistant Manager – O2C/Accounts Receivable
We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammate
Responsibilities
• Work closely with external and internal parties to identify and manage customer payment discrepancies, collection disputes and cash flow.
• Provide customer service support as it pertains to Insurance premium collections, resolution of disputes, aged items as well as any other communication/reconciliation queries
• Review monthly payments and transfers due to Brokers, inter-company settlements and other stakeholders
• Partner with external and internal customers to identify and make process improvement recommendations and address any audit/compliance concerns
• Work closely with Finance, IT and other stakeholders in the development of future reports, systems and workflows
• Maintain positive customer service relationships with Brokers/Policy Holders and various external and internal customers

Qualifications we seek in you
Minimum Qualification
• B.Com Graduation (MBA – Finance preferred)
• Meaningful experience in Order to Cash
Preferred Qualifications
• Excellent Knowledge in Collections and Cash Applications
• Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills; proven ability to analyze and problem seek; ability to detail, plan, market, and execute programs.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.