Reno, Nevada, United States
11 hours ago
Domestic Service Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. 

KEY RESPONSIBILITIES:

Ensure accurate and timely client billing, including dispute resolutionUnderstand customer expectation to ensure all the elements of the SOP and KPI’s are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agencies

EXPECTATIONS:

Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutionsEnsure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customers

Qualifications

Qualifications:

1-3 years accounts payable and general accounting experienceProficiency in Microsoft products including Word and ExcelStrong Excel skills, including report preparation, VLOOKUP, Pivot Table, and moreExcellent verbal and communication skillsDetail oriented, well-organized self-starter with strong time management skillsAbility to multi-task and work independently or with a team in a fast-paced and high-volume environment with emphasis on accuracy and timelinessOpen to change and willing to learn new skillsSound understanding of accounting-related principles and relevant softwareFully proficient with various software applications (mainframe systems) 10-key by touch Functions efficiently in a high stress environment Willing to work overtime An intimate understanding of Export Compliance  Certifications including Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation 

Additional Information

Additional information

***Please include a cover letter***

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeExpected compensation $18.00 to $22.00 per hour. Employee Stock Purchase PlanHealth Plan: Medical, Prescription Drug, Dental and Vision401k PlanTraining and Professional Development ProgramAll your information will be kept confidential according to EEO guidelines.
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