Short Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. Primary responsibility is to ensure availability and facilitate productive use of a product for Application Teams or end users.
Complete Description:
should possess Enterprise Level Domino Server experience. The selected candidate will also assist with supporting/maintaining Websphere. The selected candidate will also ideally have experience or exposure with the other skills/technologies listed in the Required/Desired Skills section.
Years of Relevant Experience: 5 plus years
Preferred Education: 4 year college degree or equivalent technical study
Role Description: All roles specified -- Make sound recommendations on functional and technical improvements to the product.
Analyze the functional and technical impact of product planning decisions.
Develop appropriate functional and usability standards for products.
Track and document expected volume and type of use of the product.
Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.
Perform impact analyses on production fixes and enhancements to establish priorities.
Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
Provide effective on-site product support as needed.
Accurately sets severity of identified defects.
Provide input to training and / or documentation materials regarding latest technical and functional design changes.
Document all work for future reference.
Review the system test approach and conditions used as the basis for detailed test scenarios.
Follow quality standards.
Analytical and customer service skills.
Communicate accurate and useful status updates.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken.
Actively contribute as an expert or actual designer.
Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.
Provide accurate estimates for design and programming efforts for system changes and enhancements.
Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
Confirm that technical architecture will support all changes required by product enhancements.
Effectively lead product tests and trials.
Identify appropriate business examples to illustrate key concepts / features.
Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Develop contingency plans as necessary.
Apply specific expertise to ensure that products meet defined customer objectives.
Anticipate and resolve issues specific to the team.
Determine time estimates and schedule for own work and resolve issues in a timely manner.
Identify and track issues, risks and action items.
Plus the following:
Demonstrate expertise in teaching / conveying technical and / or functional courses / concepts.
Develop appropriate work programs / budgets and use to effectively schedule tasks / assignments.
Identify improvements to project standards to achieve high quality services / products.
Skills:
Domino Server Administration
Required 5 Years
Oracle, Windows and DB2
Required 3 Years
IBM Websphere
Highly desired 3 Years
Analyze functional/tech impact of product planning decisions
Required 5 Years
Develop functional and usability standards for products
Required 5 Years
Provide on-site product support
Required 5 Years
Effectively lead product tests and trials
Required 5 Years
IBM HTTP Server
Nice to have 3 Years
IBM Rational Products
Nice to have 2 Years
Enterprise Level experience
Required