At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Universal Cabana Bay Beach Resort

Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.

Responsible for the training, team member well-being, scheduling, supervision and ensure successful compliance in all aspects of the Guest Services operation. Supervises the continued development of hotel’s relationship with Front Door Services provider ensuring adherence to all Loews Standards and Practices. Ensures provision of accurate and up to date hotel and area information by Guest Services Team. Welcomes guests to the resort and controls traffic flow on the front drive. Informs guests of self-parking procedures and/or any temporary parking guidelines as necessary. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed.

Essential Functions and Responsibilities

Provides leadership, assistance and supervision to Guest Service team membersProvide coaching and development for Guest Service team membersComplete the weekly Luggage team member scheduleHigh visibility interaction with all team members and guest on a continuous basis to provide assistance and ensure satisfactionManage the package procedure and ensure all packages are successfully logged in/outEnsures proper and safe traffic flowWelcomes guests to the Hotel Provides parking information to guestsStores luggage for guests when guestrooms are not ready upon arrivalHandles guest inquiries professionally and with the utmost courtesy and accuracyProvides guests with Hotel and surrounding area information and travel directionsSummons taxis for outbound guests and provides information regarding other transportation optionsBecomes familiar with guest names and acknowledges guests by nameMaintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasksProvide detailed information about hotel facilities and operating hours.Is alert to guests who appear to be intoxicated and intend to drive a vehicle – notifies Security department immediately for assistanceAssists Security when a Code Red takes placeAnswers telephone calls in a professional manner consistent with Star Service StandardsEnsures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front doorAssists front desk in coordinating room movesMay perform the duties of resort shuttle driverMaintain log and maintenance of resort vehiclesMaintain inventory and maintenance of bell carts on propertyOther duties as assigned

Supportive Functions and Responsibilities

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with Loews Hotels standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with Loews Hotels standards, policies and rulesRecycles whenever possibleRemains current with Loews Hotels information and changesComplies with Loews Hotels uniform and grooming guidelines

Qualifications

Excellent communication (written and oral) and guest relations skillsExcellent knowledge of local areaExtensive knowledge of all hotel departmentsMust be able to lift 75 pounds and push a cart weighing up to 250 poundsPosition requires continual bending, lifting, stooping, and pushingAble to work a flexible schedule, including weekends and holidaysStrong leadership skillsAbility to handle stress in a fast-paced work environmentAbility to effectively deal with internal and external guests, some of whom will require levels of patience and tact as well as diplomacy to defuse anger, collect factual information and resolve conflictAbility to prioritize multiple tasks, have a sense of urgency to complete projects and be detail orientedKnowledge of computer programs utilized in property managementPrevious hotel experience preferred

Education: 

High School Diploma or equivalent

Experience: 

Minimum two years Guest Services experience at a large resort property or equivalent

Licenses or Certificates: 

Valid state issued Driver’s License in good standing