Company Description

Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description

What is in it for you: 

Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues  Exclusive Employee and Friends & Family Discounts at Fairmont Empress HotelExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunity to develop your talent and grow within your property and across the world! Complimentary meal during your shift through our Colleague Dining Program Complimentary uniform launderingAccess to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorksAccess to our company-matched Defined Contribution Pension Plan (DCPP)Opportunity to develop your talent through coaching and our Leadership Mentoring ProgramsHourly pay rate of $20.65 to 23.60

What you will be doing:

Greet all guests with a smile and a warm greeting and direct arriving guests to registration areasEnsure all entrances are free and clear of congestion for arrival and departure of guest vehicles, and move and organize vehicles on the drivewayBe noticeably positioned at entrances to provide luggage assistance upon arrival and departure, and assist in the loading and unloading of luggage and ensure that it is sent to the location requested by the guestPromote Valet parking service to guests arriving by vehicle, and ensure all vehicle keys are clearly identified and stored in locked locationBe exceptionally knowledgeable of all hotel related information including: hours of operation, promotions, menu selection, meeting facilities, visitor and tourist attractions, guest room and rate structuring and current availabilityTake responsibility for guest inquiries and problemsProvide luggage storage by directing guests to the Bell DeskAssist in fire alarms by fulfilling duties as outlined in the Hotel fire response manualAssist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to management and hotel security servicesOther duties as assigned
Qualifications

Your experience and skills include:

A minimum of one (1) year of recent experience (in the last 5 years) as a Porter or Doorperson, or in a position demanding a luxury standard of constant guest/customer service. Individuals pursuing or having completed a post-secondary education in Hospitality require a minimum of four (4) months' of recent experience as stated aboveA valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)Comprehensive and current knowledge of local attractions, events, restaurants and transportation informationImpeccable grooming and presentationGood command of the English language, both written and verbalStrong interpersonal and communication skills are requiredDemonstrate a high level of responsibility and commitmentMust be comfortable wearing a Bluetooth earpiece
Additional Information

Physical Aspects of Position (include but are not limited to): 

Constant standing and walkingOccasional bending and kneelingOccasional carrying and lifting up to 20lbsOccasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS