JOB SUMMARY The Department of Public Works (DPW) Sanitation Manager is responsible for the strategic planning, coordination, and execution of all sanitation and potable water services for the Burning Man event. In this pivotal role, you will lead a dynamic sanitation dispatch team and a dedicated trailer servicing unit that supplies potable water to staff trailers. Responsibilities include coordinating the deployment and maintenance of portos, water tanks, handwashing stations, shower facilities, and RV pumping services to ensure seamless operations in a fast-paced, challenging environment. This role directly interfaces with our third-party vendor, who performs the boots-on-the-ground work, ensuring that all sanitation services are executed to the highest standards. Additionally, you will manage service requests, develop detailed dispatch schedules, allocate resources effectively, and maintain comprehensive records for budgeting and end-of-season reconciliation. This position demands strong operational expertise, exceptional leadership, and a commitment to excellence, all of which are essential for contributing to the overall success and functionality of Black Rock City during the event.     This temporary, ineligible for benefits role is:  + From July - September :  Full-Time ,  Non-Exempt , based in Black Rock City, Nevada .    The deadline to apply for this role is 5:00pm on March 3rd, 2025.   DUTIES & ESSENTIAL JOB FUNCTIONS Operations Administrative Support (65%) + Provide comprehensive administrative support to the DPW Logistics Manager and Sanitation Dispatch Team. + Utilize various mapping tools to identify, plan, and communicate key locations, service routes, and logistical details, ensuring accurate directions and clear guidance to team members and vendors across the event site + Enforce safety protocols and ensure all crew members are trained in proper use of personal protective equipment (PPE) when handling chemicals or performing sanitation tasks, prioritizing the health and safety of the entire team. + Ensure all sanitation-related tasks and deadlines are met in a fast-paced, dynamic environment. Be prepared to operate between office and field objectives on a daily basis. + Execute daily tasks including dispatch coordination, calendar management, data entry, and email communications. Deliver clear, concise, and professional oral and written communications. + Utilize digital tools—such as Google Workspace (Gmail, Docs, Sheets, Drive) and Microsoft Office—to streamline processes and share information efficiently. + Actively manage two-way radio communications to promptly address service requests, dispatch support and to share necessary observations related to sanitation operations. + Handle incoming and outgoing radio calls regarding the placement, maintenance, and removal of portos, as well as tank filling, pumping, and shower facility issues. + Maintain an organized office presence, ensuring that all communication and information-sharing equipment is properly set up and operational. + Manage printing, copying, and other support tasks to facilitate smooth administrative functions. + Actively engage with departmental representatives and operational leads to foster a cooperative work environment and ensure clear communication across teams. Personnel Management/ Leadership (20%) + Actively assist staff with creative problem-solving and alternative solutions to operational challenges, curating a supportive and responsive work environment. + Address internal inquiries, feedback, and change requests with patience, professionalism, and a focus on positive customer service, ensuring that all interactions contribute to team cohesion and efficiency. + Promote a culture of accountability. + Contribute to the smooth operation of the Sanitation Department by ensuring optimal resource allocation and helping teams adhere to budgetary and timeline constraints. + Attend all relevant meetings and facilitate crew participation, managing associated correspondence to ensure that departmental communications remain timely and effective. Documentation (10%) + Adhere to established protocols by accurately documenting all sanitation information via radio logs, email, and digital spreadsheets. + Create and submit reports as requested by management, including asset usage, maintenance and status reports, ensuring timely and accurate documentation. + Continuously improve and update Standard Operating Procedures (SOPs) for assigned projects throughout the season to reflect current practices and ensure accuracy. + Prepare detailed, constructive feedback for DPW Management, summarizing seasonal successes, pinpointing areas for improvement, and providing actionable recommendations for enhanced efficiency, including the submission of the end-of-season AfterBurn Report. + Submit end-of-season EMBER reports detailing observed operational challenges and pain points across the event. Other Functions and Responsibilities (5%) + Work with the team to plan and execute LNT and Waste disposal plans for all relevant operations. + Participate in Meetings when requested and maintain related correspondence via assigned Burning Man mailing lists. + Be familiar with, understand and act in accordance with Burning Man’s staff policies, protocols and behavioral standards. + Monitor personal well-being by setting realistic goals and managing self-care, while proactively addressing any concerns with management. + Embrace supplemental responsibilities and projects as needed to support the department’s mission and ensure the seamless operation of the event. LEARNING AND TEACHING + Documentation - Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties. + Knowledge sharing – Helps acculturate and educate junior staff in Burning Man culture and business processes. + Training development - Collaborates with the education team to develop training materials in their area of expertise, as requested. + Learning – Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.   QUALIFICATIONS   Required + Minimum of 3 years’ experience in a customer service or client-facing role. + Demonstrated creative problem-solving skills with the ability to adapt in dynamic, fast-paced environments. + Excellent written and verbal communication skills with a clear, service-oriented approach. Ability to engage in proactive, clarifying conversations, integrate feedback, and maintain a professional demeanor under pressure. + Exceptional attention to detail in data entry, strong organizational skills, and proven ability to manage multiple tasks and adhere to strict schedules, managing time effectively. + Operates with a high level of behavioral integrity, confidentiality, and discretion when handling sensitive information. + Maintains a neat, organized work environment and demonstrates strong work ethics and accountability.  + Able to take direction and independently initiate tasks while fostering a cooperative, accountable work environment and contributing to a team. + Advanced proficiency with Google Workspace (Gmail, Docs, Sheets, Drive) and Microsoft Office (Word, Excel). Quick to learn, adapt, and routinely update any online tools, applications, or documentation systems as needed. + Familiarity with standard office equipment (printers, copiers, etc.) and the ability to operate and maintain such machinery. + Ability to perform under physically demanding conditions, including extreme temperatures, high winds, poor air quality, and low to no visibility. + Willingness to temporarily relocate to Gerlach, Nevada, for the Burning Man event. Preferred  + It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture. + Post-secondary education (college, trade, or vocational) or equivalent relevant experience. + Knowledge of water tank specifications and/or plumbing fundamentals. + Knowledge of small engine operation and troubleshooting techniques. + Supervisory experience with direct reports managing schedules and team communications. Note: If you have gained the necessary experience to succeed in this role and have acquired this experience in other ways, we encourage you to apply and share all relevant experience in your application.   REQUIRED LICENSES/CERTIFICATIONS + Valid driver’s license and a good driving record   COMPENSATION Individual compensation decisions are dependent on a variety of factors, including prior experience and geographical location. The anticipated rate for this position: + From August - September is $17.50 to $19.50 per hour .   PHYSICAL REQUIREMENTS/WORK ENVIRONMENT + Off-playa:   Work is primarily sedentary in nature, no special demands are required. + On-playa:   Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation.  Some work will be in outside weather conditions and will be exposed to fumes or airborne particles, as well as possible extremes in temperature.     NOTICE FOR ALL APPLICANTS: + Burning Man Project celebrates the importance of creating a diverse environment and enthusiastically encourages Black, Indigenous, Peoples of Color, LGBTQIA+, Immigrant, women, and people with disabilities, of all ages, to apply. + Burning Man Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. + Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Powered by JazzHR