Position: Driver Relations Coordinator

Job Description:

The primary responsibility of the Driver Relations Coordinator is to work directly with Independent Contractors, fleet owners, & drivers on an as-needed basis, providing front line support via multiple communication channels. This Individual will communicate with relevant parties via phone, email, system messaging, and other means, working to isolate solutions and/or escalations as needed in the spirit of driver retention.

Core Responsibilities & Duties:

Ability to understand DOT, FMCSA, State or Local laws Proficiency in computer-based systems, web hosted products and Microsoft office products Exhibit professional demeanor while communicating to internal and external customers Accept inbound customer calls and direct to appropriate team members or department Make outbound customer calls to support fleet retention efforts Provide basic customer support functions related to communication devices, mobile applications, and fuel card programs Support all Forward Air departments Other duties as assigned

Qualifications:

Working knowledge OR interest in DOT regulatory requirements as it relates to the transportation industry Ability to establish and maintain effective working relationships with employees and managers Proactively establish and maintain effective working team relationships with all support departments Desire for a long-term career with an industry leading company Ability to present and maintain a positive corporate image in a fast-paced environment Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc. Must be willing to work a flexible schedule

Skills:

Ideal candidate will possess a “can do" attitude with a “will do" work ethic Must have the ability to work in a fast-paced environment Must have a patient and empathetic attitude Must be able to learn quickly Strong verbal and written communication skills Transportation industry knowledge and experience is a plus Customer service experience is a plus Call center experience is a plus

Forward Air is an Equal Opportunity employer.

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