Job Description
Warehouse Operative / Driver
Job Title
Warehouse Operative / Driver
Reports to:
Team Leader
Position Statement
As a key member of the team you will take direction from the Team Leader or Branch Supervisor
and work as part of a team ensuring jobs are completed correctly, on time and to the customer’s
satisfaction and within their SLA.
Undertaking the safe loading/un-loading and usage of vehicles in accordance with Company procedures and road traffic acts. Fully conversant with company procedures, standards of discipline, the need for accuracy and the security and well-being of the customer’s property. Responsible for the courteous interface with customers and ensure timetables and service expectations are maintained. Communicate with Supervisor/Team Leader where customer services expectations are threatened. When directed will operate within the Centre and undertake duties as directed. Where necessary you will be required to carry out duties unsupervised using your own initiative to solve problems.
Personal Data
Numerate with legible handwriting and good verbal communications skills Valid Driving License essential
Education & Training
A minimum of GCSE certificated general education Holder of valid current driving licence and be prepared to drive company vehicles appropriate to their licence as per business needs and demands Company Induction completed Health & Safety awareness Operation (and or IT) Systems Customer Service Skills
Practical Knowledge & Experience
Ensuring Company instructions and standards of discipline, accuracy and safety (including accident reporting) are maintained at all times Knowledge of Health & Safety Legislation Knowledge of all ISO Accreditation Procedures Competent Knowledge of Company Procedures Awareness of Data Protection Act Geographical Route Planning to maximise operational efficiency Handling customers to a superior level of service delivery Conversant with use of RSQL scanner for route and Centre operations (where applicable
Skills & Personal Attributes
Ability to work under pressure Ability to prioritise work to achieve customer service expectations High personal and professional standards and appearance Co-operative, flexible and able to work unsupervised Polite and Courteous Available out of hours as circumstances dictate Conscientious and flexible attitude towards work Good interpersonal skills Ability to work as part of a team
Key Tasks and Responsibilities
General Tasks
Provide high quality customer service. Ensure that all vehicle related reporting is completed in a timely manner. Acknowledge all duty rosters for shifting and be punctual for the shift involved. Estimate weight to comply with load limitations and ensure safe distribution of weight. Ensure the load is correctly placed and secured to avoid any damage to the truck or goods. Assist in unloading and loading goods Basic maintenance of Company vehicles Filling in vehicle diary daily or monthly report Monitor other drivers Picking and packing sensitive client documentation in line with SLAs Ensure the load is correctly placed and secured to avoid any damage in transit
Corporate Social Responsibility
Support the company CSR commitment and goals.
Other
Complete other duties as directed by the Team Leader, Branch Supervisor or Commercial Manager. Demonstrate and promote the company vision and values.
Aptitude, Knowledge and Qualifications
Aptitude
Excellent interpersonal and communication skills. Ensure tasks are completed within timelines/SLA’s and KPI’s to a high degree of accuracy and professionalism. Confident can do attitude and a willingness to support stakeholders in effectively doing their job. Solution oriented approach to problem solving and decision making.
Professional Knowledge and Skills
Fluency in local language and English written language Knowledge of the Safety and Legal procedures for General Road Regulations
Qualifications
Valid Driver’s License Minimum 2 years warehouse experience Minimum 2 years experience in driving light goods, medium goods or heavy goods vehicle