JOB OVERVIEW:

This position is responsible for expediting Next Day Air and all appropriate orders. Contacting vendors to ensure they received the PO and that there are no issues that need to be addressed and releasing orders. Handles all Telesales Reps' drop ship orders and deals directly with Reps to resolve any issues. Providing status on drop ship orders to the Sales Support departments at each location. Will be entering all confirmations and tracking information into the drop ship expediting screen. Handles AP issues on Vendor invoices.

KEY RESPONSIBILITIES: 

Expedites drop ship orders. Ensures there are no issues on Next Day orders. If there are issues, these will need to be resolved immediately so there isn’t any delay in shipping.

Receives a high volume of requests from Sales Support via telephone or e-mail to request specific drop ship orders be expedited for Next Day delivery. Receives requests to check the status of drop ship orders.

Advises appropriate contact person of any changes or issues that might need to be resolved on orders to ensure order is shipped in a timely manner

Releases orders for USSURG, KENDAL, and SCHER. If orders are for next day delivery, they have to be called into the vendor for processing.

Deals directly with Telesales Reps to resolve any issues on their drop ship orders. Advises appropriate contact person of any changes or issues that might need to be resolved on orders to ensure order is shipped in a timely manner.

Handles AP issues on vendor invoices.

Monitors the Purchasing Mailbox, and Drop Ship voicemail box for status requests from Sales Support and vendors

Enters order confirmations that are received via fax, or email, into the Drop Ship Expedite screen.

Daily updates of the Next Day Drop Ship spreadsheet used for reporting

Participates in special projects and performs other duties as required

SPECIFIC KNOWLEDGE & SKILLS: 

Good telephone etiquette. Ability to learn applicable computer systems.

GENERAL SKILLS & COMPETENCIES: 

Very good time management skills and the ability to prioritize work and meet deadlinesVery good attention to detail and accuracyCustomer service oriented and ability to work with complex issuesAbility to plan and arrange activitiesVery good interpersonal communication skillsVery good written and verbal communication skillsAbility to maintain confidential and highly sensitive informationAbility to work in a team environmentAbility to multi-taskEstablish productive working relationships at multiple levels within the organization

WORK EXPERIENCE: 

Typically, 2 or more years of related experience.

PREFERRED EDUCATION: 

Typically, High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

PHYSICAL DEMANDS:

No special physical demands required.

The posted range for this position is $29,815 - $46,586 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

This position is eligible for an incentive not reflected in the posted range.

Other benefits available include Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO [or sick leave if applicable], Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers