At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family-owned company recognized the world over for delivering feel-good comfort. Our premium apparel is sold in more than 140 countries and our commitment to quality, innovation, and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking a Direct to Consumer Operations and Fulfillment Specialist to join our Marketing team!

JOB SUMMARY

The DTC Operations & Fulfillment specialist will work collaboratively with both internal teams and our 3PL warehouse to ensure excellent service and accurate processes are being upheld. The specialist will ensure our partner SLAs are being met including marketplace and carrier performance, order processing and cycle counting. This role will be responsible for identifying issues regarding the operation, alerting management, and problem solving towards a solution. The person in this position will be responsible for self-managing and executing various special projects and working closely with our customer service team to ensure we are providing the best post-purchase consumer experience. 

 

JOB EXPECTATIONS

Develop and manage 3PL scorecards and invoices, identifying trends and reporting findings to management.  Analyze carrier invoices and propose solutions and projects that eliminate assessorial fees and reduce costs.  Manage the flow of outbound orders for eCommerce storefronts and verifying that consumer SLAs are met.  Facilitating communication between internal and external teams, ensuring that SLAs are being met for all North American marketplaces, including Amazon  Develop and manage reliable inventory control reporting process that includes cycle counting, adjustments, inventory reconciliations and donations.  Work cross functionally with planning teams and 3PL to execute special projects such as reops and kitting  Analyze consumer feedback and report trends within fulfillment and shipping to management.  Partner with consumer relations and warehouses to resolve order issues and customer service issues.   Manage consumer returns including warehouse processing performance and internal process maintenance and validation.   Manage various long term or short term projects relating to Direct to Consumer Operations and Fulfillment.   Create visibility within the eCommerce customer order lifecycle, from order inception to warehouse receipt to final delivery to customer.  Process credit card and return settlement errors.   Perform eCommerce testing and ongoing integration projects.  Gather and manage carrier and product expenses for PR orders  Track carrier time in transit from shipment to delivery on an ongoing basis and report findings  

MINIMUM QUALIFICATIONS

Bachelor’s degree required with preferred area of study in business, logistics, supply chain, operations or the equivalent.  Strong working knowledge of MS office (Word, Excel, Access, Outlook).  Excellent organizational, problem solving, analysis, detail orientation, multi-tasking, and time management skills.  Excellent interpersonal and communications skills.  High degree of self-motivation and initiative.  Ability to work both independently and in a team environment.   eCommerce and online shopping experience. 

PREFERRED 

Preferred area of study in business, logistics, supply chain, operations or the equivalent. 

 

In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), educational support, paid Volunteerism program, fitness club discounts, onsite health & wellness programs, generous employee discounts, a business casual work environment, a challenging work environment and exciting career growth opportunities!