At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
This is a full-time position and reports to the General Manager of HND station. This position will require working varied hours and shifts and the ability to travel with little notice.
Key Responsibilities
Provide counseling, discipline, support, and advocacy for all airport operations staff and identify and propose solutions to challenges facing front-line employees. Ensure airport operations functions operate at maximum productivity and efficiency and that airport operations tools and equipment are in proper working condition. Manage relationships with other Operations Managers, with supervisors in other company divisions, and with airport staff to ensure successful coordination of day-to-day airport operations work. Manage daily planning and scheduling of people, equipment, and resources and resolve questions and conflicts; set and communicate approach for resolving large-scale irregular operations, such as delayed flights, severe weather, natural disasters, etc. Communicate to all front-line employees and ensure they maintain working knowledge of policies, procedures, and service standards as well as the use of standard tools and systems; ensures policies and procedures are adhered to and enforced while maintaining the highest level of safety and customer service standards. Coordinate with regulatory training requirements for Airport Operations employees. Serve as an escalation point of contact in matters where additional customer service or intervention is required; maintain a professional relationship with HA customers including travel agents, assist direct sales and customers with special needs. Assist with management coverage in other locations as needed. Provide support to charter operation. Other duties as assigned by General Manager.Minimum Requirements
High school diploma or equivalent. Eligible to live and work in Japan. Good command of English and Japanese (written and verbal). Excellent communication skills (written and verbal). Minimum of 1 year of airline operations supervisory experience or 3 years in a related field. Experience with project development and management. Working knowledge of airline policies and procedures as well as airport procedures. Able to manage multiple projects. Computer literate (Word, Excel, Access, Outlook, Airline Passenger Service System). Must demonstrate initiative, be self-motivated with high energy. Able to build teams with employees and vendor staff and possess excellent interpersonal skills. Able to work with all levels of employees across all disciplines. Possess and demonstrate mutual respect, personal integrity, and honesty. Detail oriented; flexible and adapts well to change. Able to work varied hours and shifts; able to travel with little notice.**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
****Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations.
Preferred Qualifications
3 years of supervisory or management experience. 3 years of experience in the airline or hospitality industries.
About Hawaiian Airlines
Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities,as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2024 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.