Responsible for ensuring that customers are satisfied with the services and products in accordance with Hotel 101 Manila standards

 

Qualifications

Graduate of BS Hotel and Restaurant Management or any related course Minimum of 2 years experience as Front Office Supervisor or any hotel supervisory positions Experienced in OPERA system Excellent oral communication skills Customer-service oriented

 

Duties and Responsibilities

Handle guest complaints and requests Provide exceptional customer service at all times Adhere to Cash Handling Policy Thorough understanding of the operations safety and security, corrective and preventive action, policies, and procedures of each department