Monitor and coordinate all the hotel operational functions within the property Provide the highest level of guest service and ensuring that the standards are maintained Ensures that all Standard Operating Policies and Procedures are performed in all interactions Maintain an efficient, organized work space that encourages productivity at all times Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Monitor Guest satisfaction reports and implements actions to improve results Ensures the safety and security of all guests and colleagues guided by the emergency procedures. Perform other duties as assigned by the Management