We’re StarTrack  

We’re part of the Australia Post Group. So, when you join StarTrack, you’re joining something bigger. Ask our customers why they choose StarTrack, and they’ll tell you, our unrivalled delivery network means we’re their first choice. We get what they want delivered their way - and fast.  

Join a team committed to getting the job done right, first time. 

Every day we deliver a premium service to our customers. We have an unrivalled network and an 11,000 strong team comprising 134 nationalities, who all share the same passion to make a difference for our customers.  

 

What does the role involve? 

The Duty Manager is responsible for leading a team including Team Leaders, drivers, and freight handlers to deliver against agreed budget and performance outcomes. In addition, the role will oversee and manage an extensive agency network across the northwest ensuring commercial and performance targets are met. 

The role of the Duty Manager is to provide clear direction, accountability and collaboration across facility processing teams in alignment with business objectives. Day to day will see you: 

Actively develop and foster a capable support and team network to ensure commitment to facility objectives Manage allocation of appropriate resources and commitment of staff to enable achievement of facility objectives Be the topic matter expert in relevant area of responsibility to ensure operational and customer needs are aligned with delivery of high service quality Lead change and innovation within teams Drive new cultural practices, systems and processes that support desired change Manage internal and external stakeholder relationships, including managing customer relationships in collaboration with commercial and customer service teams, as required Assist and identify opportunities for service and efficiency improvement within the facility. Analyse daily facility activities to identify processing control issues Use various data mediums to manipulate, Analyse, and present data for continual processing improvement  

 

What experience will you have? 

We’re looking for candidates that are motivated and able to bring the best out of people under their leadership. In terms of your experience, ideally you will have: 

Experience in a Manager / Supervisor role, preferable Transport Background  Strong people management skills to develop the current team Sound analytical and problem-solving skills Influence and Implement change in the business  Safety focused  Understanding of optimisation and process improvement  

 

We believe investing in our people is good for business. 

That’s why we have a dedicated career coaching team for our employees. And we know that your life outside of work matters. So we have a culture that promotes a genuine work/life balance.   

Together, our differences make us stronger. 

 
With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post - https://mypo.st/Diversity If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.   

Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video https://mypo.st/WelcomeToCountry to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.    

 

Ready to join a delivery network without equal?  

 

Click apply now

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