A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

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What will I be doing?

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This position reports to the Asst. Front Office Manager

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As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOccupy the hotel lobby and other public areas, particularly at busy times\nEngage Guests in conversation and provide general assistance\nManage, record, and resolve promptly all Guest complaints\nMeet and greet VIP Guests and major corporate clients upon arrival\nCoordinate the services and special facilities provided to long-stay Guests\nUnderstand all credit procedures and ensure they are applied\nStay current with all hotel products, services, policies and emergency procedures\nMonitor Guest satisfaction reports and implement actions to improve results\nHandle, record and follow through with management issues or emergencies that arise\nConduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.\n

What are we looking for?

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Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Front Office within the hotel/leisure/retail sector\nGood knowledge of Health and Safety and security procedures\nCalm, efficient and the ability to work well under pressure\nExcellent leadership skills and exceptional communication skills\nA passion for delivering exceptional levels of guest service\nPossess strong commercial acumen, with experience in increasing profitability in a tight market sector\nExperience in managing budgets, revenue proposals and forecasting results in a similar sized property\nHilton Hotels experience is an advantage\n\n

What’s in it for me?

\n\nCareer and development opportunities in Hilton Hotels Worldwide\nCompetitive Salary & Wages\nPrivate Health Insurance\n“Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends\nIndoor Parking Privileges \nComplimentary Dry Cleaning for Business Attire\nMonthly Transportation Fee\nComplimentary Shuttle Bus \n50% discount on personal food & beverage consumption in the sister hotels. \nExtended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)\n14 days paid paternity leave\nOpportunity to make a positive impact on environment and community with Travel with Purpose program\n\n

Specifically, we look for demonstration of these Hilton Values:

\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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