Company Description

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Job Description

PURPOSE OF POSITION

To provide supportive functional assistance to all departments; interact with guests and members of the community.

 

KEY ROLES & RESPONSIBILITIES

Manage and supervise all tasks of his/her staffCommunicate with AFOM & FOM on all matters re: guest services & hotel operationsProvide functional assistance and direction to all departmentsCooperate, coordinate and communicate with other hotel departments as requiredEnsure guests receive prompt attention and personal recognition throughout the hotelRespond to guest needs and resolve related problemsEnsure the highest guest satisfactionCoordinate between the section to ensure smooth operationSupervise and direct Rooms and Front Office personnelInspect front of house and back of house regularly for cleanliness and orderlinessAssist Guest Relations in greeting, rooming, and sending off guestsMonitor appropriate standards of conduct, uniform, hygiene, and appearance of staffProvide input for Front Office meetings and conduct daily briefingsPromote inter-hotel sales and in-house facilitiesCheck billing instructions and monitor guest creditAnalyse and approve discounts and rebatesAnalyse the rate variance report to ensure rooms revenue controlFully conversant with all hotel emergency proceduresEnsure that front line staff complies with FIT marketing techniques and maximizes salesIs fully aware of the Credit PolicyTake full responsibility of Front Office staff in absence of the FOM/AFOMPerform related duties and special projects assigned by FOM/AFOM

 

PERSONAL ATTRIBUTES

Good organisational skillsGood level of engagement with residentsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity, dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Front Office OperationsMust be a self-starter, coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferred
Qualifications

QUALIFICATIONS

Degree from School for Tourism & Hotel Management

EXPERIENCE

Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level