Duty Manager - Egyptians only

Application Deadline: 30 March 2025

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Description\nRoyal Maxim Palace Kempinski

SCOPE:\nUnder the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met.  Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.

OVERALL OBJECTIVES:\nThe job of Duty Manager is executed satisfactorily when:\nRevenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.\nFinancial Policies and Procedures are supported and followed.\nLQA (Leading Quality Assurance) audit results are 85% and above.\nCSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.\nESS (Employee Satisfaction Survey) results are 85% and above.\n

Key ResponsibilitiesMAIN RESPONSIBILITIES\nEnsures the smooth running of the operations on a day to day basis and in a pro active manner.\nEnsures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.\nSupport and assist all Front Office sections.\nEnsures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.\nInform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.\nCheck all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.\nControl room availability for walk-ins and established accountability for guests departure dates and times.\nFollow up with Housekeeping any unresolved room discrepancies.\nMaintain reservation procedures, same day arrivals.\nCheck all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.\nCheck all billing instructions and guest credit for accuracy.  Follow up and resolve related issues.\nMaintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.\nEnsures that all departmental information is kept accurately and up to date.\nPromotes in house sales and facilities to maximize hotel revenues.\nUnderstand and carries out duties in line with Hotel Emergency Procedures.\nInspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.\nInspects guestrooms on a daily basis.\nCo-ordinates/Assists security personnel in all related matters.\nResponds promptly to any operational requests from Front Office and other hotel departments.\nAttends to referred and unsolved problematic situations.\nCo-ordinates and assists with accommodation and transportation of guests in overbooked situations.\nCompletes VIP, delegations and group leaders welcome and farewell as appropriate.\nConduct efficient hand-over with coming Manager.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n

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Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: Higher College.
                        Hotel Management.
\nEXPERIENCE: To fill the position, one of the following is required:\nMinimum 5 years Front Office Supervisory position \nPreferably as Section Head in 5 star property.  \nProven track record with good progression.  \nMature & Customer focused.\n\nLANGUAGE: Ability to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills (as applicable)\nEnglish – excellent oral and written skills\nAdditional language - beneficial\n\nCOMPETENCIES: Include the skills the candidate must have to fill this position\nAdaptability / Flexibility\nConcern for Quality\nInitiative\nManaging Performance\nResults – Oriented\nCross Cultural Sensitivity\nInterpersonal skills\nCustomer Service Orientation\nWritten skills\nFriendly and caring\nAnalytical thinking\n\nTECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:\nComprehensive Opera knowledge\nComprehensive Micros knowledge\nUp Selling techniques\nMicrosoft Excel and Statistical knowledge\n\nINDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nMotivating \nProblem solving & Decision making\nAdaptability/ Flexibility\nConcern for quality\nInitiative\nManaging performance\nResults oriented\nCross cultural sensitivity\nCustomer service orientation\nListening and Communication Skills\nWriting skills\nStress Management\nResourcefulness\n\nOTHER SKILLS: Depending on region and property.