Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job Description

What do we expect from you?

Under the general guidance of the Director of Front Office or any other authorized by the management, be an EDGE Ambassador and ensure that EDGE (Engaging Dynamic Guest Experience, representing the core values of Mondrian Doha on which all Mondrian hotels and staff are focused) is visible in all aspects of Front Office.

  How your day looks like?

Take ownership and responsibility for Night Duty Management shiftsRecord in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel ManagerReport any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriateKnowledge of all arrivals and departures, using guest name at all timesCheck current day arrivals and departures, taking appropriate action in the event of fully booked situationsFully conversant with current availability situation at any given time, and also future availabilityComplete knowledge of all features and services (including Food & Beverage outlets, spa/gym - menu/price/promotions/hours)Fully conversant with all hotel room types, numbers, layout, locations, ratesFully conversant with special packages, short and long-term promotions (hotel, outlets, spa)Liaise with Housekeeping and Engineering as required for Out Of Order roomsEnsure accuracy of input into reservation/front desk systems, and content/legibility of registration cardsManage upselling opportunities, email capture and other Front Office initiativesEnsure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and proceduresRespond to all issues/feedback raised in internal and external reports, including InnsQore mystery guest programme, Sterling guest surveys, TripAdvisor reports, and liaise with Front Office Director and hotel management as appropriateUndertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel ManagerMeet and welcome regular, global card holders and VIP guestsEnsure Front Door entrance is covered at all timesEnsure guest privacy and security, respecting confidential informationMaintain and effectively utilize guest profiles through GuestWare and fully support collection of preferences and Customer Recognition Programme (CRP) roleEnsure all guest special requests are followed through and administratedEnsure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.Completion of weekly/monthly/other rotas and Purchase Orders, including FourthFollow up on any doubtful accounts passed on by Front Desk AgentsAuthorize and sign paid outs, corrections, adjustments and cashier’s bankingBe fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
Qualifications
3 - 5 years' experience within Luxury Front Office.Strong communication skills and attention to detail.Exhibit professionalism, fairness, and responsibility in every conversation.Prefered Arabic Speaker