Introduction to the jobAnalyze and make repairs at customer site, if needed by effectively escalating to the next higher level, based on broad knowledge of most systems, using system documentation, to solve problems. Execute regular maintenance, implement upgrades and Field Change Orders, and provide elementary training to the customer and ensure proper operation of ASML machines at customer site.We are looking for Customer support Engineer who works in Customer site in KOREA.Shift work is applicable.

Role and responsibilitiesProblem analysis and approach
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem, assess new information and adapt approach if necessary.Problem handovers and routing
Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up.Repairs
Advise customer technical personnel in dealing with problems, together with customer technical staff and using manuals and guidance from 2nd and 3rd line support, use tools, replace parts, improve settings, to execute repairs.Procedures
Arrange with customer machine time window to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure, make necessary decisions / adaptations during procedure to realize optimal results.Knowledge build-up and transfer
Teach others on ASML products, new and installed, tools, manuals, ways of working etc., maintain and broaden own knowledge.Coaching
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary.Continuous improvement
Signal possible improvements in manuals / procedures and ways of working, analyze applicability, accuracy and adherence to design specifications, recommend design changes or substitution of materials when appropriate.Coordination and customer interaction
Plan and coordinate the activities of employees in the team, including client personnel, deal with customer on multiple levels in all situations.Scheduled service activities
Execute regular maintenance and implement upgrades and FCO’s.

Education and experienceBachelor's degree or above in an Engineering field or equivalent.2-5 years in customer support engineering(Semi or other high-tech industry)

SkillsStrong troubleshooting and analytical skillsGood communication and interpersonal skills to work in a team and interact with customersSelf-motivated and flexibilityGood team player who is committed to the success of ASML

* 영문이력서를 포함한 자유양식의 이력서를 하나의 파일로 첨부

* Working Location : Icheon or Cheongju

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.