Responsible for growing the North American digital sales and customer base on Hilti’s Web site by improving both customer experience and channel performance. The Manager, E-Business is responsible for the online experience for the company’s external and internal customers and for maximizing the impact and effectiveness of digital channels by generating, localizing and optimizing content. The role also serves to strategize and facilitate global and local marketing campaigns within the digital environment. The position is also responsible for ongoing eBusiness strategy development backed by a solid fact base supported by ongoing customer sensing.
Who is Hilti? At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
Create and execute comprehensive E-Business operational strategies aligned to strategic objectives within the organization Work with department management to implement E-Business strategies to ensure that E-Business efforts are optimized Create performance metrics to measure success and conduct analysis to determine effectiveness, implementing change where needed based on the data Collaborate with regional and global E-Commerce and IT Teams to support E-Business objectives Ensure compliance with Brand, Legal, and Regulatory guidelines through Hilti’s approval process Strategize and facilitate global and local marketing campaigns including eVoucher within the digital environment Benchmark performance across channels and advise on KPIs Analyze the effect of different online and offline channels on each other, making recommendations and implementing innovative strategies for improvement and growth Manage relationships with external agencies including scheduling, production, and QC Analyze online user behavior, conversion data, and customer journeys Perform ROI analysis to evaluate the efficiency and effectiveness of different web-based marketing campaigns and their impact on our website Review and guide the E-Business team to optimize the E-Business customer experience on the site (e.g. landing pages, menu options, navigation etc.) and the end-to-end ordering process (e.g. add-to-cart, check out etc.) Ensure that Hilti Online maintains high quality by reviewing website content, identifying errors, making changes, and guiding the marketing team to improve their product listings as necessary Assess the competitive landscape by examining the merchandising strategies of key competitors and online retailers, identifying market trends and best practices that can be applied to our E-Business site Responsible for team leadership including people development and business performance review discussions Additional duties as assigned
Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.
What do we offer? In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
Passionate leader with strong communication skills. Outstanding organization skills. Strong experience and performance record in E-Commerce related businesses. Experienced in working in international and matrix environments. Inspiring and able to lead by example through a hands-on style. Enables team members to grow and develop. Strong track-record as a top-performer who consistently meets and exceeds goals. Innovative, curious, and open minded.
Requirements: Bachelor’s Degree required; MBA preferred 3-5 years of E-Business and operations experience required Proven project management skills and strong analytical and conceptual skills Passion for E-Commerce business and ambition to grow Ability to motivate others and drive change across all organizational levels Ability to communicate effectively with cross functional team members (local and international) and management at all levels within the organization Strong knowledge of local and global system landscape and the ability to identify gaps and provide solutions to local needs through customization or by creating enhancement requests that include cost justifications Experience in data analysis techniques and advanced Excel Strong knowledge of latest E-Commerce trends and tools; experience working with Google AdWords and other paid search platforms Strong proficiency with PowerPoint for producing reports and presentations High level of experience in measuring and analyzing online marketing campaigns including: natural and paid search, email, affiliate, display, and social Core competencies and skills/expertise: Leadership and coaching skills Ability to define strategy and goals Results oriented and creative Customer focused Experienced in Omnichannel E-Commerce, E-Business, E-Marketing; B2B & B2C Ability to generate revenue Proficiency in web analytics Program and project management experience Ability to manage multiple complex projects in fast-changing environments Outstanding presentation and communication skills Strong background in sales, marketing, technology, or operations
Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.