**Overview** GCG's Connectivity & Power Solutions (CPS) division is currently seeking an **E-Commerce Customer Support Specialist** to join our growing marketing team! As an **E-Commerce Customer Support Specialist** , you will be responsible for **providing customer support for our online customers** by handling inquiries related to **orders, product information, returns, and technical issues** across various communication channels, including **email, phone, and live chat** . You will play a key role in ensuring **a seamless digital customer experience** , resolving issues efficiently, and supporting **daily e-commerce operations** such as **order processing, request for quote (RFQ) distribution, and platform access troubleshooting** . This role is ideal for **customer-focused professionals** with experience in **e-commerce customer service** , order management, and digital customer interactions. This role offers a remote work arrangement however there is a strong preference for candidates in either the Eastern or Central time zone to align with the desired work schedule. **What You’ll Do** **E-Commerce Customer Support** + Respond to **customer inquiries, order modifications, and requests for quotes** via email, phone, and live chat + Assist customers with **order tracking, claims, returns, and exchanges** + Troubleshoot **platform access issues** , including login, password resets, and payment processing errors + Maintain a **guest-centric mindset** , providing polite and professional customer experiences **Order & Return Processing** + Process **online orders** , ensuring accurate fulfillment and timely updates to customers + Manage **returns and exchanges** , following company policies and initiating return authorizations and refunds + Monitor **stock levels** and communicate with customers regarding availability **Lead Qualification & Sales Support** + Review and qualify incoming **requests for quotes** , scoring and distributing leads to the sales team + Collaborate with internal teams, including **accounting, sales, and logistics** , to resolve customer concerns efficiently **Technical & Product Support** + Gain **product knowledge** (training provided) to assist customers with basic inquiries + Troubleshoot **technical issues** related to the e-commerce platform and website navigation **Data Management & Reporting** + Maintain **accurate customer records** and track interactions within the **CRM system** + Identify **customer trends and issues** , providing feedback for process improvements **What You’ll Bring** **Education & Experience** + **High school diploma or equivalent required** + **Minimum 2 years of customer service experience** , preferably in an **business-to-business** **e-commerce or digital environment** + Experience with **order processing, returns, and customer support for online platforms** preferred + Familiarity with **CRM systems (Salesforce, HubSpot) and e-commerce platforms** is a plus **Skills & Qualifications** + Strong **verbal and written communication skills** + Ability to **manage high volumes of inquiries** while maintaining accuracy and professionalism + Strong **problem-solving skills** and ability to work independently + Proficiency in **Microsoft Excel, Word, and online customer service platforms** + Ability to **prioritize tasks in a fast-paced environment** + Willingness to **adapt to change** and collaborate effectively with internal teams **What We Offer** + Starting pay rate of $21 to $22 per hour + Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more  + PTO plan with company paid holidays + 401K with employer contribution  + An employee-centric company that values and truly appreciates our most important asset: You! **About Allied Wire & Cable** **Allied Wire & Cable (AWC)** was founded in 1987 and acquired by **GCG** in 2021. We are a market-leading, value-added distributor of wire and cable-based connectivity and industrial automation solutions. We proudly serve the industrial OEM, factory automation, communications, and building technology markets. **About GCG** At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve. **EEO Statement** GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **ADA Compliance** These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person. \#LI-remote \#LI-CF1 **Job Locations** _US-Remote_ **ID** _2025-1668_ **Category** _Marketing_ **Position Type** _Regular Full-Time_