JOB TITLE: E-COMMERCE SUPERVISOR

DEPARTMENT: RETAIL

STATUS: FULL-TIME

SUPERVISOR: E-COMMERCE MANAGER

GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY:

The Ecommerce Supervisor will be responsible for ensuring precise and optimized product listings, timely order fulfilment, and providing leadership and guidance to a team of associates and specialists.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Lead and mentor a team of ecommerce associates and specialists, providing guidance, training, and performance feedback to reach sales goals.
• Oversee day-to-day ecommerce operations, including product listings, inventory management, order fulfillment, and customer support.
• Hands-on management of the end-to-end process of product listings, ensuring accuracy, completeness, and alignment with company standards.
• Implement and maintain best practices for product titles, descriptions, images, and other critical listing elements.
• Collaborate with associates to continuously update and enhance product information based on market trends and customer feedback.
• Develop and implement effective strategies to drive online sale growth.
• Supervise order fulfillment to ensure timely and accurate processing of customer orders.
• Oversee customer messages, ensuring prompt and satisfactory resolution of inquiries and issues.
• Ensure the safe, proper use, and maintenance of department supplies and production equipment.
• Execute directions and sales goals determined by Ecommerce Managers.
• Demonstrate efficiency, accuracy, and high productivity through effective workload management.
• Display an eagerness to acquire new skills and grow within the organization.
• Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.

QUALIFICATIONS:
• High School Diploma or equivalent.
• Excellent verbal and written communication skills of the English language.
• Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
• Knowledge of online selling platforms and proficiency in Photoshop is preferred.
• Strong analytical skills and proficiency in using analytic tools.
• Familiarity with SEO best practices.
• Previous experience leading or supervising a team.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and multitask.
• Ability to type at least 40 words per minute.
• Experience in identifying high-quality and designer brand merchandise.
• Must have 2-4 years of customer service and/or retail experience.

PHYSICAL REQUIREMENTS:
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and move heavy objects such as household and office furniture, packages, and all other bulk items.
• Ability to lift or move up to 50 lbs.
• Ability to perform various repetitive motion tasks.
• Specific vision abilities required for this job include close vison requirements due to extensive computer work.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.